Key Responsibilities:

• Team Leadership:

  • Lead and motivate a team of mortgage loan officers, processors, and support staff.
  • Foster a positive and collaborative work environment that encourages teamwork, professional development, and goal achievement.

• Business Development:

  • Develop and implement strategic plans to achieve branch targets for loan origination, revenue, and market share.
  • Cultivate and maintain relationships with real estate professionals, builders, and other key partners to generate referral business.
  • Build a strong company presence both locally and on social media.

• Compliance and Risk Management:

  • Ensure compliance with all relevant federal and state regulations governing mortgage lending.
  • Implement and enforce company policies and procedures to manage operational risks effectively.

• Customer Service Excellence:

  • Uphold a customer-centric approach, ensuring that clients receive exceptional service throughout the mortgage process.
  • Address customer concerns and inquiries promptly, maintaining a high level of client satisfaction.

• Performance Monitoring and Reporting:

  • Monitor and analyze branch performance metrics, providing regular reports to senior management.
  • Implement corrective actions and strategies to address any performance gaps and enhance overall productivity.

Qualifications:

• Bachelor’s degree in Business, Finance, or a related field (MBA preferred).
• Minimum of 3 years of experience in mortgage lending.
• Previous experience in a managerial or leadership role within the mortgage industry.
• Strong knowledge of mortgage products, underwriting guidelines, and regulatory requirements.
• Excellent interpersonal, communication, and negotiation skills.
• Demonstrated ability to lead and develop a high-performing team.
• Fluent in both written and spoken Vietnamese is a must.

Benefits:

• Competitive salary starting from $80,000/year and performance-based incentives
• Health, dental, and vision insurance
• Retirement savings plan
• Professional development opportunities
• Collaborative and inclusive work environment