125 Customer Service Representative (FT) Jobs in Grand Rapids, MI
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CARELINC MEDICAL EQUIPMENT & SUPPLY CO
Grand Rapids, MI | Full Time
$31k-39k (estimate)
0 Months Ago
Customer Service Representative (FT)
$34k-43k (estimate)
Full Time
1 Month Ago
lntegritystaffing.com is Hiring a Customer Service Representative (FT) Near Grand Rapids, MI
Call Center Customer Service Representative (THIS IS AN IN-OFFICE POSITION)
Grand Rapids, MI
Pay Rate: $18.55/hr
Direct Placement position.
Grand Rapids, MI
Pay Rate: $18.55/hr
Direct Placement position.
About the Position:
Our client is a nonprofit corporation health insurance company doing business in the state of Michigan. Its mission is driven by a purpose to provide people with the security of knowing they have health care when they need it. They are accomplishing this in many ways, including offering access to health care coverage for everyone, regardless of circumstances & contributing more money than any other company to provide Michigan with better health and health care.
Job Duties and Responsibilities:
- Evaluates, and resolves inquiries involving a variety of claim, benefit, membership, and/or billing inquiries.
- Conducts internal and external research to determine and request the data needed to handle inquiries from internal and external business partners.
- Provides accurate and timely servicing responses via telephone, and/or written correspondence to our internal and external customers.
- Follows department/corporate reporting policies and procedures requirements.
- Organizes work to meet productivity and quality standards.
- Reroutes misdirected inquiries.
- Interacts with others inside and outside the organization to resolve inquiry/claim-related problems.
- Resolves customer inquiries through clear and simple explanations of the applicable policy and/or procedure.
- May assist less experienced Customer Service Representatives and handle unusual or urgent inquiries, including irate calls.
- Perform other related duties as assigned.
Job Requirements:
- A high school graduate or GED equivalent is required.
- One year of related work experience in areas such as public/customer service, sales representative claims processing, membership/billing/enrollment; and one (1) year of customer service experience in positions such as teaching, social service work, bank teller, medical assistant/office assistant, retail.
- Demonstrated knowledge of policies, practices, and procedures related to membership, billing, contract coverage or changes, rating and eligibility requirements, and/or claims processing.
- Demonstrated ability to resolve inquiries related to benefits, claims to process, and/or membership/billing, with little or no assistance.
- Demonstrated command of all oral, written, and interpersonal skills necessary for communications with subscribers, beneficiaries, accounts, or providers, in a clear, concise, and tactful manner. Employees shall meet a twenty-four (24) month tenure requirement, excluding training.
- Other related skills and/or abilities may be required to perform this job.
- All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status, or status as an individual with a disability.
- Must be fully vaccinated before starting position.
- Must reside in the state of Michigan. This is an in-office position.
Benefits and Perks:
- This is a Direct Placement position.
- Career growth opportunities and skill development.
- They have a tuition assistance program – a reimbursement program.
- Awesome training ground for limited experience: Minimal experience required (Specifically they ask for about one 1-year experience in any customer-facing role.
- Super affordable healthcare, including medical, dental, and vision: A single member would potentially pay less than $4 per month and a family (regardless of size) would pay less than $20 per month for health benefits.
- Pension, 401K, and PTO.
Opportunity is everything.
At Integrity, we're passionate about connecting great talent with great companies across North America. We take an associate-first approach because when our associates succeed, our clients succeed. If you’re looking to grow your career, or just need a part-time gig, you’ve come to the right place. We’ve got thousands of job opportunities available at amazing companies across the country. Plus, we offer benefits that provide better lives, both on and off the clock. Medical and dental are just the beginning. From free online education programs to financial tools, we provide the opportunities, programs, and community resources our associates need to be successful, productive, and fulfilled.
If you’re ready for your next challenge, we’re ready to be your Opportunity Engine. Let’s work together.
Integrity Staffing Solutions is an Equal Opportunity Employer.
Jobs for Clerical, call center, customer service, sales representatives claims processing, membership/billing/enrollment, teaching, social service work, bank teller, medical assistant/office assistant, retail, Immediate Hire, Hiring Now Jobs
By clicking APPLY NOW on this page and by submitting your profile and application you authorize Integrity Staffing Solutions to contact you regarding job openings and agree and authorize that Integrity may use regular and automated calls or text messages to alert you of job openings. By submitting this application, you are confirming that the telephone number you provide is the number you are requesting we use to contact you and that you are permitted to use and are authorized to receive calls, automated calls, or texts on this telephone number. You also understand that you are required to notify Integrity of any change to your phone number during the application process. You can opt out of receiving these communications at any time. You can opt-out of receiving these communications at any time by simply pressing 3 any time during an automated call, or by entering STOP after a text message.
By clicking APPLY NOW on this page and by submitting your profile and application you authorize Integrity Staffing Solutions to contact you regarding job openings and agree and authorize that Integrity may use regular and automated calls or text messages to alert you of job openings. By submitting this application, you are confirming that the telephone number you provide is the number you are requesting we use to contact you and that you are permitted to use and are authorized to receive calls, automated calls, or texts on this telephone number. You also understand that you are required to notify Integrity of any change to your phone number during the application process. You can opt out of receiving these communications at any time. You can opt-out of receiving these communications at any time by simply pressing 3 any time during an automated call, or by entering STOP after a text message.
Job Summary
JOB TYPE
Full Time
SALARY
$34k-43k (estimate)
POST DATE
03/28/2023
EXPIRATION DATE
05/14/2024
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The job skills required for Customer Service Representative (FT) include Customer Service, Call Center, Billing, Health Care, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (FT). Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Customer Service Representative (FT) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (FT), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (FT). You can explore the career advancement for a Customer Service Representative (FT) below and select your interested title to get hiring information.
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