Deliver Exceptional Client Experience
• Provide overall leadership responsibility and be accountable for the projects within your program.
• Lead, oversee, and direct multiple project teams and subcontractor team members to deliver exceptionally client rated products and/or services.
• Conduct project planning, quality control, risk mitigation, and critical thinking to optimize outcomes.
• Deliver program outcomes on time, within budget, while ensuring contract deliverables meet all requirements.
• Maintain and nurture strategic and tactical partnerships.
• Properly oversee subcontract/subcontractor management and execution.
• Ensure quality service delivery in alignment with LMI's ISO certified Quality Management System.
• Effectively manage program budget to support overall company objectives.
• Support company growth within new and established markets by identifying and nurturing opportunities to expand services and/or products for new and existing clients.
• Spearhead corporate initiatives to establish, maintain and improve company policies and procedures.
• Proactively identify and mitigate problems, issues or concerns to minimize overall impacts to clients or internal stakeholders.
• Inspire your teammates; train, grow, reward, empower; and provide mentoring and feedback for professional development of your teammates.
• Provide thought leadership on project management, governance, and service delivery.
• Collaborate regularly with other PMs and groups on cross functional initiatives to improve overall company performance and ensure consistent performance across all programs.
• Work closely with the HR team and clients to staff government contracts.
• Utilize domain knowledge to develop, write, review and edit business proposals; as well as staffing plans, budgets, conducting red team reviews, and prepare reference materials.
• Additional duties as assigned.

MINIMUM:

• Bachelor's Degree in business, computer science, or engineering
• 7-10 years' experience in field
• PMP Certification
• 3-5 years' Experience managing enterprise to large Contact Center migrations, particularly with CCaaS and Cloud.
• Experience in agile methodologies
• LMI may choose to substitute education with relevant experience

DESIRED SKILLS:

• Graduate degree in business, computer science, or engineering

• Experience managing contracts with, or serving for, the Dept of Veterans Affairs

• Experience managing contracts with ceiling in the range of $25M-$50M

• Experience managing subcontract services and products

• Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication

• Experience in group facilitation, including with groups of senior organizational leaders

• Ability to work in a fast-paced and dynamic environment

• A deep, natural curiosity and strong interpersonal, verbal, and written communication skills

• Ability to be nimble through constant change and unexpected challenges

• Self-starter and results-oriented, able to work under minimal mentorship