Overview

Function (Scope and Main Purpose of Job)

The position of Surveillance Shift Manager is responsible and accountable for the supervision of Surveillance Department team members.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

 Specific Responsibilities and Duties

• Supervises a team of Surveillance Supervisors, Operators and/or Technicians in performance of their duties on an assigned shift.
• Responsible for supervising the monitoring and operations of CCTV and alarm systems.
• Supervision of staff to include shift scheduling and maintaining proper staffing levels across all shifts.
• Supervises department team members and procedures for protecting casino assets and internal controls to ensure the safety and security of the team members and the guests.
• Review surveillance department actions, personnel and processes with the Manager.
• Understand all department operational logistics and supervise, monitor and report as appropriate.
• Meet with departmental management and leaders as necessary.
• Assist the Surveillance Technician on an as-needed basis with non-technical matters such as pulling cable, accessing panic alarms, accessing closets to reset electronic doors, etc.

Qualifications

Job Requirements (skills, knowledge, and abilities)

• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.
• Ability to analyze and interpret departmental needs and result.
• Ability to solve routine problems.
• Ability to maintain mental concentration for significant periods of time.
• Ability to perform assigned duties under frequent time pressure.
• Ability to work all shifts on a rotating basis as designated

Educational Requirements

• Two (2)- year degree or technical degree in a related fields or equivalent work experience in table games and casino surveillance.

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You may occasionally work in an environment where smoking is allowed.