PATIENT SERVICE REPRESENTATIVE

(CLERK II)

Summary/Objective:

The Patient Service Representative (Clerk II) assists patients with obtaining services, understanding policies, and making healthcare decisions. This position ensures that patients’ needs are met by coordinating available information from and to consumers, family members, medical personnel, and administrative staff.

Primary Duties:

· Fields calls from healthcare providers and demonstrates excellent customer service skills.

· Responds to questions accurately and courteously and, when needed, refers the caller to the appropriate party for a response.

· Makes outgoing calls to healthcare providers to supply the requested information and reminds them of deadlines.

· Performs accurate and complete data entry, including entering data into systems while speaking on the phone.

· Prepares written correspondence and demonstrates the ability to communicate clearly and accurately.

· Copyedits and completes drafts prepared by others.

· Monitors multiple incoming queues of work and completes related tasks timely.

· Protects the confidentiality of patient information through compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).

· Attends annual security awareness, rules of conduct, and conflict of interest training.

· Assists in preparation for International Organization for Standardization (ISO) audits.

· Performs other duties as assigned.

Essential Knowledge:

• Basic medical terminology.
• Knowledge of healthcare provider business/organization types.

Essential Education:

• High school diploma or GED.

• Experience as a customer service representative in a health-related field.

Essential Skills:

Excellent written and verbal communication skills are required. Excellent interpersonal and problem-solving skills. Strong skills with Microsoft Word and Excel and manipulating files in a digital file folder environment. Ability to work in a team and monitor and share work in an incoming queue. Ability to learn on the job and follow directions. Ability to work independently. Sufficient familiarity with clinical vocabulary to process calls and documents accurately with clinical content.

Apply At:

https://www.trustfolio.com/services/app/publicsite/careers/job.aspx?id=7d4ceb0d-0c79-4d37-b19d-371baa6c8326&org=bd5f47a4-5b87-4de4-b037-f2fb22fa9627

Organizational “Fit” Considerations:
Commitment to and ability to demonstrate professionalism and courtesy in interactions with internal staff and external customers. Schedules will vary and include weekends and holiday shifts.

Job Type: Full-time

Pay: $16.20 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Telehealth

Schedule:

• 8 hour shift

Work Location: In person