Qualifications:

• High School Diploma with at least one year of customer service experience in an office setting

Job Requirements:

• Basic reading, writing, and math skills
• Professional verbal and written communication skills
• Computer literate in Microsoft Office applications, including Word, Excel, and in ERP systems
• Excellent customer service/people skills
• Ability to work in a fast-paced ever changing environment
• Ability to multitask
• No-remote work

Responsibilities:

• Provide excellent service and support to customers and vendors through phone and email
• Coordinates shipping and receiving, prepares orders for invoicing, and other general office support, as needed
• Answer incoming phone calls and route as required Maintain Customer Service email inbox: forward new POs to inside salesmen for entry, provide customer support for all inquiries, track order process thru ERP system
• Review all orders for accuracy Send order acknowledgement to customer
• Maintain delivery status updates
• Follow up with Vendors on all purchase orders
• Confirm vendor acknowledgements for accuracy
• Expedite orders, as needed, to guarantee delivery dates are maintained
• Advise sales staff and management of any customer issue or vendor issues, working together to resolve
• Assist with accounting functions, as required
• Provide back up support for other job functions as required by management
• Assist with maintaining office supplies