1 IT Service Desk Technician Job in Plano, TX
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Line Quest is Hiring an IT Service Desk Technician Near Plano, TX
Role and Responsibilities
- Provides technical support identifying, investigating, and resolving users’ problems with computer software and hardware for problems specific to the organization’s computer networks and systems
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Collaborates with other staff to research and resolve problems.
- Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks
- Arranges service by software or hardware vendors to repair or replace defective products
- Maintains knowledge of technology innovations and trends
- Installing new software and hardware components
- Regularly evaluating our IT systems to ensure they meet the necessary demands
- Ensuring data storage is safe and secure at all times
- Orders computers, laptops, tablets, cell phones and other equipment as needed
- Ensure anti-virus software is installed, properly configured, and regularly updated
- Maintain business relations with equipment vendors and service providers
- Perform data entry via internal and vendor systems
- Utilize active directory to manage users and permissions
- Educating employees about network security and best practices for computer usage
- Provide office business support as needed
- Ability to Multi-Task all functions of the job
- Performs all other duties as assigned
- Excellent diagnostic and problem-solving skills
- Ability to communicate effectively with team members.
- Experience supporting Microsoft Office applications, including Outlook in an exchange or Office 365 environment.
- Proficient with IOS, Windows, and Android devices
- Excellent written and oral communication skills
- Highly organized and detail oriented
- Ability to diagnose and resolve technical problems on desktop / laptop / mobile devices.
- Experience with Mobile Device Management
- Experience with Remote Support Applications and ITIL based Ticketing Systems
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 40 pounds at times
Education Requirements
- High school diploma or equivalent required
- Bachelor of Science in Computer Science or relevant field or combination of work and education is preferable.
- Professional certification (CCNS, CISSP, MCSE)
Job Summary
Full Time
Energy
$44k-56k (estimate)
05/21/2023
04/27/2024
linequestllc.com
MIDLAND, TX
25 - 50
2013
SHAWN HAILEY
<$5M
Energy
Related Companies
The job skills required for IT Service Desk Technician include IT Support, Technical Support, Problem Solving, Computer Science, Microsoft Office, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Technician. Select any job title you are interested in and start to search job requirements.
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Quotes from people on IT Service Desk Technician job description and responsibilities
Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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Career tips from people on IT Service Desk Technician jobs
Requires customer service experience and knowledge of software, printers and mail.
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