Position Summary:

The Client Support Technician II distributes, monitors, maintains, and collects student laptops. The position also installs, maintains, tests, and repairs systems and networks; Utilizes basic technical knowledge to support IT initiatives ana provide first-level technical information systems support to the University community: Resolves routine technical problems: and trains students, faculty, and staff on common laptop applications and programs.

This position provides evening technical support to students and therefore, requires availability during evening hours.

Essential Functions, Duties, and Responsibilities:

• Performs basic problem solving and assistance on various software applications and hardware systems for students and/or the university community.
• Provides technical instruction and or training to users on new or updated technologies.
• Performs routine technical assistance and maintenance duties.
• Maintains and updates record keeping system for student laptops.
• Performs routine technological systems support, maintenance, and testing for proper upkeep of systems troubleshoots and resolves general system hardware, software, and network failures and conflicts.
• Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
• Assists with the implementation of technology projects with moderate scope and impact.
• Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
• Maintains currency of Knowledge within respect to technology, equipment, applicable laws, regulations, standards and or systems.
• Performs other job duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of computer system analysis, design, testing, and debugging.
• Knowledge of system maintenance practices.
• Ability to work independently, with other IT personnel, with vendors, and with system users/staff.
• Ability to prepare technical reports in a clear and concise manner.
• Knowledge of various computer-programming languages.

Qualifications:

• Required: High school diploma or GED: at least 6 months of experience directly related to the duties and responsibilities specified.
• Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Conditions of Employment:

• Successful candidate will be subject to a criminal background check prior to starting work.

Physical Requirements:

• Light sedentary office work.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 25 lbs.
• Moderate physical Requires handling of average-weight objects up to 25 pounds and or standing and or walking an average of four (4) hours per day.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Lincoln University. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.