2 Patient Portal Support Analyst Jobs in New York, NY

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Patient Portal Support Analyst

Lincoln IT

New York, NY | Contractor

$93k-115k (estimate)

2 Months Ago

Patient Support Analyst

Kforce Technology Staffing

New York, NY | Full Time

$61k-75k (estimate)

1 Week Ago

Patient Portal Support Analyst

Lincoln IT New York, NY

$93k-115k (estimate)

Contractor 2 Months Ago

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Lincoln IT is Hiring a Remote Patient Portal Support Analyst

We are looking for a Patient Portal Analyst with healthcare experience. Being empathetic, active listener and having a good phone etiquette is a must.

Resolving inbound patient questions /issues related to the patient portal over phone and email
Assisting patients in resolving login issues, user- name and password resets and general technical issues
Experience in supporting people in navigating a web based or mobile application
Resolving issue related to the mobile app – including walking patients through downloading applications on mobile devices
Working with Level 2 technical support teams to resolve issues
Documenting all calls within a ticketing system

Experience

High school diploma or equivalent
Customer support and or call center experience –resolving level 1 technical issues over the phone
Understanding of technology and software applications- including mobile and web-based applications
Experience in supporting people in navigating a web based or mobile application
Ability to problem solve and show good judgment
Empathetic and active listener with the ability to thrive independently in a fast-paced environment
Passion for helping patients understand technology solutions: patient portal
Healthcare and patient portal experience is strongly suggested

Company Overview
Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!