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Alternate Locations : Work from Home; US All Regions
Work Arrangement :
Hybrid / Flexible : Work at home and use the office as appropriate for in-person collaboration.
Relocation assistance : is not available for this opportunity.
Requisition # : 73108
The Role at a Glance
We are excited to bring on a Team Lead to join the Life In-Force Processing team supporting the Insurance Operations organization in a work from home environment.
Background Details
As a Team Lead for the Life In-Force Processing team, including the Contract Change and Reinstatement and Non-Financial processing functions, you will assist the manager with day-to-day needs of the team.
This will include providing real-time feedback and coaching to onshore and offshore team members, ensuring world class service delivery by supporting departmental and team goals are achieved by monitoring inventory, team inboxes and any assigned projects.
You will be responsible for daily and weekly report management, handling escalations and assisting team members with questions or support needs.
If this sounds like a role for you, please read on!
What you'll be doing
You will mentor and coach less experienced team members daily by sharing knowledge critical to their performance and development.
You will provide honest and open feedback to team members regarding performance. This will require thought partnership with the team manager before and during team feedback and coaching.
You will act as a point of contact for escalated issues, providing prompt resolution to internal / external business partners.
You will maintain a network of internal / external contacts to perform case research and respond. You will also assist with priority and rush cases.
You will identify team member strengths and / or opportunities for development, assist the manager in providing routine training and development opportunities for team members and recommend training and development opportunities.
You will also assign stretch assignments to team members to aid development.
You will identify, recommend, and champion process improvements that will enhance current processes, reduce redundancy, help eliminate errors and enhance the customer experience.
You will actively support and promote change management and / or departmental / enterprise initiatives.
You will serve as a department representative on various projects, committees and meetings. You may also support the interview process with potential candidates for open positions, providing feedback to the manager / hiring team.
What we’re looking for
Must-have experience (Required) :
Nice-to have Experience (Preferred) :
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives.
Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU :
Clearly defined career tracks and levels to help you successfully manage your career
Leadership development and virtual training opportunities
PTO / parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Pay Range : $42,300 - $75,500
Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role.
The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.
Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses annuities, life insurance, group protection and retirement plan services.
As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa.
Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE : LNC) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook , X , LinkedIn , and Instagram . For the latest company news, visit our newsroom .
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers.
These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications.
Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms.
We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.
Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions.
Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes / candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group ( LFG ) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information.
Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY / TDD assistance, contact us by calling 260-455-2558.
This Employer Participates in E-Verify. See the E-Verify notices.
Este Empleador Participa en E-Verify. Ver el E-Verify avisos.
Last updated : 2024-05-12
Full Time
$50k-72k (estimate)
05/14/2024
05/15/2024
ceolnc.com
Westlake Village, CA
<25
The job skills required for Processing team lead include Life Insurance, Process Improvement, Leadership, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Processing team lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Processing team lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Processing team lead positions, which can be used as a reference in future career path planning. As a Processing team lead, it can be promoted into senior positions as a Machine Operator Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Processing team lead. You can explore the career advancement for a Processing team lead below and select your interested title to get hiring information.