• Train employees on the firm’s procedures as they pertain to handling files, demands, and proper checklists.
• Review measurables and report findings to the leadership team during weekly manager’s meetings.
• Conduct weekly meetings with the pre-demand team to ensure quality demands and cases are completed in a timely manner with high client satisfaction.
• Partner with the administration to review case managers' quality of work, assigned cases, transferred cases, and recurring training.
• Collaborate with the Human Resource Director to conduct employee check-ins, reviews, and employee-related issues.
• Maintain regular communication with employees to address work quality problems and resolve concerns between employees in an effective and timely manner.
• Prepare the department's end-of-the-month bonus reports.
• Delegate training time to assistant pre-demand team members.
• Manage personal caseload from demand through transfer to litigation according to weekly or monthly goals.
• Draft supplemental demands, civil remedy notices, and audit settlement statements as necessary.

• Prefer a candidate who has been working as a pre-suit personal injury case manager with at least 1 year of experience.
• Must understand and have experience with handling PIP, UM, BI, and PD claims.
• Must understand and prepare a case for demand.
• Experienced Case Manager candidate for Post-Demand and distributions.
• Great customer service, verbal, and communication skills.
• Strong organizational and administrative skills, with an ability to multitask in a team environment.
• Bilingual is a plus, Spanish.

Job Summary