POSITION: Intake Coordinator II

REPORTS TO: Director of Connections

STATUS: Full-Time, Non-Exempt

JOB CLASSIFICATION: Associate II

UNION ELIGIBLE: Yes

WORK ARRANGEMENT: Hybrid (3 days in office)

LOCATION: San Francisco, CA

SALARY RANGE: $32.78/hr - $40/hr

APPLICATION DEADLINE: Open Until Filled

Founded in San Francisco in 1902, the LightHouse's purpose is to promote the independence, equality and self-reliance of people who are blind or visually impaired. The LightHouse is currently in a period of growth, increasing our capacity to serve more low-vision and blind clients.

*Blind/visually impaired strongly encouraged to apply.

*Please note the terms and conditions of this position may be subject to change, once a Union Collective Bargaining Agreement is in place.

OVERVIEW:

LightHouse seeks a blind-positive Intake Coordinator, who will be LightHouse students' first connection to potential blind services throughout the Agency. This person will have a high social emotional intelligence and will be able to meet people where they are.

QUALIFICATIONS:

• At least 2 years' experience in a community-centered setting
• Must be an effective user of Microsoft Office Suite, including Outlook, Word, and Excel. Salesforce or other database experience, and knowledge of Zoom or other web conferencing platforms.
• Must comply with HIPAA regulations in all communications and handling of documents.
• Experience working with Medicare, Medi-Cal or other third-party billing entities and their requirements for documentation is preferred.
• Experience working with the blind/disabled community strongly preferred.
• A preference of an associate degree in a social science field, professional nursing degree, or equivalent
• Training and/or formal understanding of health-related terminology and understanding of health conditions.
• Ability to handle sensitive information with conscientiousness and respect.
• A high level of social-emotional intelligence, demonstrating patience and empathy.
• Strong coaching skills, including positive problem solving and professional communication.
• Ability to multi-task and work independently
• Bi-lingual/bi-cultural English/Spanish is highly desired.
• Maintain up-to-date First Aid and CPR certifications, to be paid for by LightHouse

JOB RESPONSIBILITIES:

• Meet with students and their support networks, as applicable, to collect all necessary documents to initiate comprehensive services.
• Gathers all necessary programmatic and/or patient specific information and documentation.
• Works with department directors and program managers to ensure students have been contacted within a timely manner and document status of student participation.
• Accurately inputs all student data into Salesforce and any relevant Enhanced Health Record systems (EHR) in a timely manner.
• Ensure all students have the requisite paperwork to begin receiving services from LightHouse. This includes both external paperwork and authorizations from the referring doctor, Department of Rehabilitation counselors, and Veterans Affairs Counselors, and internal paperwork like the LightHouse Student Waivers.
• Is the primary point of contact with DOR counselors for authorization procurement.
• Support rehabilitation program staff to ensure students receive all necessary/required equipment.
• Produce monthly service reports tied to specific payment sources.
• Work collaboratively with the Finance Team to ensure accurate billing and payment reconciliation.
• Respond to all student inquiries in a timely manner.
• Regularly meet with other Connections Department colleagues and other Intake Coordinators to ensure consistency of LightHouse student intake process across all LightHouse service areas.
• Collaborates with Service Navigators in the coordination of both internal and external service authorizations.

PHYSICAL REQUIREMENTS:

• Ability to sit at a desk and perform computer-intensive work for extended periods daily.
• Ability to operate standard office equipment.
• Ability to independently travel to all LightHouse campuses and throughout the community as needed.

WORKING CONDITIONS:

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual's race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause ("employment at will").

HOW TO APPLY:

Please submit a cover letter and resume as Word attachments (no. PDFs please), along with the completed employment application (downloads in a Word document), to HR@lighthouse-sf.org, including the job title in the subject line. To fill out the application, please enable editing in the document. We will not consider videos or hyperlinks to online profiles. Due to time constraints, we will only respond to complete submissions in which there is serious intere