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Working Title
Administrative Support Coordinator/Front Desk Lead
SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.
San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
Department
College Advising/DUEAP
Appointment Type
This is a one-year probationary position.
Time Base
Full-Time (1.0 FTE)
Work Schedule
Monday - Friday ; 8am - 5pm
Anticipated Hiring Range
$4017.00 - $4,200.00 Per Month ($48,204.00 - $50,400.00 Annually)
Salary is commensurate with experience.
Position Summary
The Division of Undergraduate Education and Academic Planning (DUEAP) is comprised of several units, all of which hold the students we serve at the heart of our institutional mission. One of these units is the Undergraduate Advising Center (UAC), which provides comprehensive academic counseling to help students achieve their academic, personal, and career goals. The UAC helps undergraduate students explore majors, identify their strengths and interests, and supports them in overcoming academic and personal challenges. In addition, the UAC provides advising on SF State’s General Education and graduation requirements, major requirements, policies, and procedures. Our goal is to encourage self-advocacy, promote academic success, graduation, and a lifetime of learning. The Administrative Support Coordinator supports daily operations at the UAC by providing front and back office administrative and organizational support at the center. This position provides administrative support to UAC advisors, staff, and managers. The incumbent works directly with students and must maintain a user-friendly environment to support positive student experiences. Duties include interacting with students and visitors at the front desk, providing basic advising information, helping students understand policies and procedures, answering phone calls and emails, assisting with a variety of clerical and administrative tasks, and supporting the maintenance of the UAC website. This position reports to an Advising Manager in DUEAP
Position Information
Administrative Support
• Facilitate the process for students to meet with an academic advisor during virtual and in-person drop-ins and appointments. Requires the utilization and coordination of various scheduling and communication tools, such as EAB Navigator, Microsoft Teams, etc. • Prepare and update advising handouts and related materials
• Provide administrative support for advising-related projects. • Interpret university policies and procedures for students and faculty.
Special Projects/Event Support
Update/Maintain UAC Website
Other duties as assigned
Minimum Qualifications
Preferred Qualifications
Experience using PeopleSoft CRM, MS Office Suite – Word, Excel, PowerPoint, Outlook - Experience using Office 365 - Familiarity with CS as used for Student Services at SF State
Environmental/Physical/Special
Regular work hours are 8am-5pm, Monday through Friday. Ability to work occasional weekend hours and evening hours. Regular attendance is considered an essential job function; the ability to meet attendance requirement may preclude the employee from retaining employment.
Pre-Employment Requirements
This position requires the successful completion of a background check.
Eligibility to Work
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.
Benefits
Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.
CSUEU Position (For CSUEU Positions Only)
Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.
Additional Information
SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).
Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.
CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu.
The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.
Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.
Advertised: May 20 2024 Pacific Daylight Time
Applications close:
Full Time
$60k-75k (estimate)
05/23/2024
07/21/2024
csudh.ed
Carson, CA
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