We are looking for a highly motivated & experienced, Spa Office Manager to provide assistance with various healthcare & wellness services following established policies and protocols including but not limited to assisting with administrative functions. The Spa Office Manager functions as a member of the team performing a supportive role in the delivery of client care that is safe, effective, client-centered, timely, efficient, and equitable. The Spa Office Manager will be intaking clients, assisting providers with office procedures, working charts for upcoming appointments, greet and arrive clients, collect co-payments, schedule return appointments and assist client with information of all order and referral. This position does require occasional work in the evenings/weekend.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Overseeing the day-to-day management of the spa
• Managing inventory and ordering all necessary spa supplies
• Overseeing the client booking process
• Creating a relaxing and rejuvenating atmosphere for our clientele
• Overseeing the cleaning and maintenance of the spa
• Remaining informed of all trends and improvements in the spa and beauty industries
• Helps maintain compliance and client schedule for Physician
• Greets clients and collections client information
• Prepare clients for treatments and procedures that the provider may perform.
• Assist Physician in the timely management of communications; including written, telephone, email, and voicemail.
• Facilitate client care assessment by asking client's about previous health data, surgical history, any medical condition and allergies to obtain the client’s medical history.
• Maintains and submits in a timely manner concise documentation related to client care.
• Conduct inventory of all medical, office supplies & medications and order any of these supplies that need to be replenished
• Follows all protocols as required by Health Resources and Services Administration
• (HRSA), funding sources and additional spa protocols.
• Assists Physician with daily administrative duties related to client care meets and communicates effectively with all staff, clients and vendors
• All other duties as assigned by manager

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High school diploma or equivalent
• Prior health/spa experienced required. Thorough knowledge of spa operations, including treatments, products, and industry trends.
• At least 3 years customer service experience
• 2-3 years progressive experience medical assistant or similar work environment
• Excellent written and verbal communication skills; and high standards in ethics, service, and image
• Strong organizational and multitasking abilities
• Highly motivated to learn & train on procedures and services offered at the spa to educate & explain proper set-up to perform or assist when needed. Attend conferences & trainings to better understand the business and learn new procedures
• Ability to work independently and manage multiple projects and deadlines
• Able to to work collaboratively with health professionals in a busy and complex environment using tact, diplomacy, and discipline
• Strong social media management, computer aptitude, which includes expertise in database software; Internet software; Electronic Health Records, Spreadsheet software and Word Processing software
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to lead by example and to represent the spa professionally in the community
• Ability to network & form professional relationships with client/consumer population members and establish professional relationships with corporations, academic institutions, faith communities, and service organizations
• Maintains wellness spa policies and procedures
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Ability to exercise sound judgement & timely decisions

BENEFITS:

• Flexible Schedule
• Dental insurance
• Health insurance
• Paid time off
• Professional development training & conferences

Work Location: Texas

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Administrative experience: 3 years (Required)
• Health/Spa Services: 2 years (Required)
• Office Manager: 2 years (Required)
• Medical Assistant: 1 year (Required)

Ability to Relocate:

• Katy, TX 77450: Relocate before starting work (Required)

Work Location: In person