Our hours are Monday – Saturday from 6 am-6 pm MST. Employees are required to have flexibility to work on Saturdays. Schedules may vary to fit the needs of the business.

Job Location: Remote within the United States

Primary Responsibilities:

• Answer 80-100 incoming phone calls, emails and chats per day from customers and identify the type of assistance the customer needs

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.

• Assist customers in navigating LifeSeasons and NeuroQ websites while encouraging and reassuring them to become self-sufficient in using our tools

• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

• Comfortable learning multiple supplement facts and upselling/cross-selling as opportunities present themselves in calls with members

• Fluency in computer navigation while talking to customers

• Able to research complex issues across multiple databases

• Speaking Spanish (Bilingual applicants only) and English fluently and professionally

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High school diploma / GED (or higher) OR equivalent work experience, with college coursework encouraged

Familiarity with computer and Windows PC applications, Social Media, Internet navigation which includes the ability to learn new and complex computer system applications quickly

• Bilingual applicants must be fluent in both English & Spanish

• Other applicants must be fluent in English

• 18 years of age or older

• Desire to help people

• Interest in health, wellness, and supplements

• Excellent customer service skills

• Professional positive attitude & courteous telephone etiquette

Preferred Qualifications:

• 2 years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

• Prior experience in the supplement industry

• 2 years of college or applicable knowledge and experience

Soft Skills:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

• Proficient conflict management skills such as mirroring, to resolve issues in a stressful situation

Benefits available:

• Benefits available if regularly working 30 hours a week

• Monthly Free Product Allotment and Discounted Products

• Opportunity for professional development