Roles & Responsibilities :
Provide remote desktop level L2 troubleshooting of end user
issues by taking remote control of their Laptop/Desktop/VDI
Solve technical issues related to Windows 10/11, iOS and Mac
operating systems and standard software components like MS
Office/VPN/Anti-Virus/Skype etc.
Provide support in enroll the iOS devices in MDM (JAMF)
and investigate the incidents and Tasks
Deployment of device drivers and windows patch updates
Troubleshoot laptop/desktop performance, group policy,
Encryption and failed Software configuration of end user
devices
Manage the Security compliance health status of end user