Purpose

Embark on a customer-centric journey with us at Liberty! As a Customer Service Representative, your primary responsibility is to create positive customer experiences.

From handling payments and credit card transactions to processing applications and resolving customer queries, you'll play a crucial role in ensuring customer satisfaction.

In this role, you'll be the face of our company, providing top-notch service both in person and over the phone. If you're passionate about delivering exceptional customer service, thrive in a dynamic environment, and are ready to contribute your skills to a team-oriented company, we want to hear from you! Apply now and become an integral part of our customer-focused team.

Your exciting career awaits!

Accountabilities

• Greet all visitors, providing exceptional customer service, answering inquiries and resolving problems
• Handle incoming calls, routing them appropriately and taking messages
• Process payments, credit card transactions, and applications for utility service
• Generate and manage service orders, keeping customers informed about the status of service requests
• Maintain and balance the cash drawer with accuracy on a daily basis
• Process outgoing mail
• Utilize the dispatch system for routine and emergency communications to field and office personnel
• Act as a liaison between customers, field personnel, and office teams
• Perform other responsibilities as requested by leadership

Education and Experience

• High school diploma or equivalent required
• Minimum of 3 years of progressively responsible clerical experience in office operations
• A combination of academic education, training, and work experience demonstrating the potential to excel in the role
• Valid state driver's license

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions.

Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America.

And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

• Company funded Pension program
• 401k with Company match
• Full insurance benefits (health / dental / vision / life)
• Collaborative environment with a genuine flexible working policy
• Share purchase / match plan
• Defined Contribution savings plan
• Top Talent Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund

Last updated : 2024-03-24