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Customer Operations Associate
Reporting to: Customer Operations Manager
Location: Atlanta, Georgia, United States
Who we are and why we exist
At Liberis – merchants matter most! We’ve been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007. SMEs account for most businesses worldwide and are critical contributors to job creation and global economic development. They represent about 90% of businesses and more than 50% of employment worldwide. Despite this, more than three quarters (77%) of SME businesses last year were unable to secure the traditional bank financing they desperately needed to grow and thrive. This has created a $5 trillion funding gap for SMEs globally.
That’s where Liberis steps in! To best help small businesses, Liberis has built the leading global embedded finance platform. Through this, Liberis provides partners with the technology and financial solutions necessary to offer personalised and accessible funding to their small business customers.
To date with ~20 global strategic partners and direct reach to more than 1 million small businesses, Liberis has provided $1 bn of funding in over 50,000 transactions, enabling more than 100,000 jobs to be created and saved. We are making a genuine difference to your local pub, hairdresser and online retailer!
We are in a very exciting period of growth, in the UK and internationally, with teams based in London, Nottingham, Stockholm, Atlanta and Munich. We are looking for talented and ambitious individuals to help us reshape business finance. How we work is as important to us as what we do – exemplified by our behaviours:
#1 Merchants matter most – our success is tied to our merchants' success
#2 Act like time is running out – the fastest company in a growing market will win
#3 Own every outcome – the hardest problems we face are yet to be solved
#4 Communicate directly – we don’t have time to beat around the bush
#5 Prove it - every feature we build, decision we make and action we take, matters
#6 Empathy always - Liberis wins when every employee thrives
If our mission and behaviours resonate – get in touch!
Who are we? (Team)
The Customer Operations team are a global, multi skilled team serving our merchants in 12 regions and growing! Our overall objective is to provide the best experience to our merchants and partners, whilst giving 5* service on every interaction we have.
With our significant growth in North America, we are now at the stage where we need an experienced leader for our growing Atlanta based team.
We own the merchant experience starting from the moment an application for revenue-based finance is submitted. This means we are playing a huge part in providing our merchants a smooth onboarding experience and need to collaborate closely with other departments including Sales, Underwriting, Finance and Collections. We then look after all our active merchants assisting them with any queries they have, or amendments they need to make to their account.
We are also responsible for collating and responding to customer feedback and sharing it with the rest of the business, acting as the voice of the customer which helps drive change and make improvements across the business.
At Liberis, we always put our merchants first and the Customer Operations team play a pivotal role in helping us do that. Customer Operations are right at the heart of what we do at Liberis and play a key role in our plans to scale, this is the most exciting time to join the team!
What do you need to be successful in this role?
As this role is critical to the expansion of our rapidly growing global Customer Operations team as well as our growth in North America, we are looking for an independent and confident new colleague who wants to hit the ground running. The role is critical to Liberis and offers scope to contribute own ideas, expects a high level of ownership and autonomy and in return offers many development opportunities for the successful candidate.
Responsibilities
What happens next?
Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
#LI-CG1
Full Time
Lending & Credit
$38k-48k (estimate)
04/19/2024
07/11/2024
liberis.co.uk
LONDON
100 - 200
2005
CHARLES STUART MINDENHALL
$10M - $50M
Lending & Credit
The job skills required for Customer Operations Associate include Customer Service, Listening, Empathy, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Operations Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Operations Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Operations Associate positions, which can be used as a reference in future career path planning. As a Customer Operations Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Operations Associate. You can explore the career advancement for a Customer Operations Associate below and select your interested title to get hiring information.