• Respond quickly and professionally to all customer inquiries, including pricing, availability, order status, shipping details, etc.
• Process customers orders and ensure completeness of specifications, prices, location, and other relevant information for both product and custom orders
• Assess individual customer requirements and direct activities to appropriate departments
• Acknowledge customer orders; advise customers on order changes, order status, backorders, quote prices, and any other changes;

process and route orders for shipping

• Maintain the customer database system (CRM) by entering new customer leads or by updating customer information as may be required
• Process credit card payments using payment portal, ensuring privacy of customers account information
• Provide required documentation related to each particular order to meet shipping schedules (i.e. material safety data sheets, certificates of analysis, custom orders etc.)
• Utilize sales order entry system, catalogs, price lists and sales aids to provide accurate information to customers, including interpreting quotes and promotions and credit policies
• Follow established service quality standards and meet order accuracy standards; adhere to departmental SOPs and training guidelines
• Conscientiously learn requirements of the ISO 13485 quality management system and diligently follow the terms of a quality contract
• Other duties as assigned
18 hours ago