Description

Tremendous growth is on the horizon for Lexus of Colorado Springs as we get ready to move into a new state-of-the-art facility on North Nevada.

Competitive Pay:$48,000 annual salary plus bonus

Flexible Work Schedule: 4.5 day work week

Anticipated Deadline: 3/17/2024

As a Guest Experience Manager, you embody the knowledge, passion, and finesse that defines our brand. You are the grandmaster of the guest experiences, setting the gold standard for every sales interaction. Your mission? A seamless, transparent, and invigorating buying journey for our guests, building robust relationships with financial sources, and ensuring every deal shines in compliance and customer satisfaction.

If you continually raise the bar and turn challenges into stepping stones, then you're who we've been looking for.

Your Purpose as a Guest Experience Manager:

• Serve as the lead ambassador in fostering a high-quality guest and employee experience.
• Demonstrate expert level proficiency of the sales process and the Lexus brand.
• Provide a transparent, engaging, and hassle-free guest buying journey.
• Observe the sales floor to ensure every guest and employee is having their needs met.
• Ensure sales and performance goals are met and work to create performance improvement plans as needed.
• Acquire and maintain current state sales license, completing continuing education requirements as needed.
• Responsible for controlling the sale, to secure each sale and ensure that every vehicle sold is delivered.
• Generate additional income through the sales of vehicle service contracts, GAP coverage, and maintenance plans.
• Establish and maintain good working relationships with several finance sources, including the manufacturer.
• Check all paperwork for correct title, lien information, taxes, etc., before forwarding to accounting.
• Develop and monitor guidelines for working with customers to ensure maximum customer satisfaction.
• Other duties as required by leadership.

Let's not just meet expectations; let's redefine them.

What We Provide for our Guest Experience Manager:

• Competitive Pay: $48,000 annual salary plus bonus 
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Flexible Work Schedule: Our Guest Experience Managers work 4.5 days per week 
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Requirements

Key Qualifications

• Proven record of creating great guest experiences (two years of experience preferred)
• Being curious and agile, having a desire to embrace new experiences, and ability to quickly adapt to ever-evolving technology
• Strong communication and listening skills with the ability to deliver messages to our teammates and guests with empathy and a welcoming approach
• At least 18 years of age
• Valid driver’s license

Additional Qualifications

• A team-first always perspective with a desire to win together attitude.
• An innate desire to help others in all ways possible.
• Dedicated to creating meaningful outcomes in everything you do.
• A team-first always perspective with a desire to win together attitude.
• An innate desire to help others in all ways possible.
• Dedicated to creating meaningful outcomes in everything you do.
• Welcomes difference by seeking, listening, and learning from diverse perspectives.
• Authentically communicates with transparency, empathy, and kindness.
• Forever curious and motivated by a passion for continuous improvement.

Baxter Auto Group

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the communities of Omaha and Lincoln, Nebraska; Kansas City, Kansas; Madison, Wisconsin and Colorado Springs, Colorado. The company operates 21 dealerships and represents nine of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, Mercedes-Benz, and Infiniti. Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces diversity and equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or other legally protected status. In addition, Baxter will provide reasonable accommodations for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at (531) 365-3165, option #1 to request accommodation.