Job Summary

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Hiring Manager responsible for content of Job Summary, with limit of 4,000 total character spaces.

Job Summary:

Key Responsibilities:

• Overseeing all aspects of concessions operations
• Ensuring the recruitment and training of team members in our standards and procedures
• Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
• Driving engagement within the concessions department
• Overseeing all aspects of season planning and event preparation in the concessions department to ensure maximum event readiness
• Ensuring point of sale updates and regular maintenance checks are completed
• Completing calorific analysis of menu items in partnership with the culinary team
• Ensuring the timely implementation and communication of promotions
• Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
• Working in partnership with other departments to ensure accurate completion of the requisition process
• Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
• Ensuring compliance with all Payment Card Information rules
• Implementing concessions Production Sheet to ensure accurate production and minimal wastage
• Conducting progressive coaching with team members
• Completion of monthly financial reporting and action planning
• Ensuring regular maintenance, cleaning and inspection of all concessions areas and equipment
• Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
• Completion and processing of alcohol incident logs to identify recurring issues or trends
• Overseeing recruitment activities for team members and non-profit groups
• Support location "Keys to the Future" activities to develop future leaders
• Support team member orientation training
• Oversee service standards during events to ensure a high level of the guest experience
• Ensuring accurate end of month inventory completion
• Partnering with purchasing team to manage product transfers and requisition sheets to accurately track products during events
• Managing and resolving guest complaints
• Managing team member incidents/accidents and following all required reporting procedures
• Managing the onboarding of new management employees in line with our #bestdayever process
• Conduct monthly safety training for team members
• Managing team member scheduling in line with demand forecasts
• Verifying payroll, entering gratuities
• Subcontractor communications - ensure they have all correct paperwork in, scheduled properly, staffing has done appropriate trainings, etc.
• Responsible for the accurate and timely completion of month-end inventory for the concessions department
• Completing building walkthroughs during events
• Working with location partners to manage the implementation standards agreed through sponsorship deals
• Supporting other locations/properties, as needed

Preferred Qualifications:

• 5 years of experience in a food and beverage operational position
• Bachelor’s degree in hospitality management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills
• Able to work evenings and weekends, as dictated by event schedule