About Grand Bay Maintenance

Welcome to Grand Bay Maintenance, where we believe in the power of skilled craftsmanship and exceptional service. Are you passionate about making homes safer, more comfortable, and more beautiful? Do you thrive in a dynamic environment where your talents are valued and your potential is nurtured? If so, we invite you to join our team of dedicated professionals. At GBM, we're more than just a home service company – we're a community of individuals committed to excellence in every project we undertake. Whether you're an experienced tradesperson or just starting your career journey, we offer exciting opportunities for growth, development, and fulfillment. Join us in our mission to exceed expectations and transform houses into homes. Discover the possibilities when you become part of the Grand Bay family.

https://grandbaymaintenance.com/

Position Overview

We are seeking a proactive and organized Account Manager to join our team. The primary responsibility of this role is to serve as the main point of contact for our clients, ensuring their needs are met and their experiences with our services exceed expectations. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities

Client Communication: Act as the primary liaison between the company and clients, addressing inquiries, providing updates on services, and ensuring client satisfaction throughout the process.

Scheduling and Coordination: Coordinate with clients and internal teams to schedule service appointments, ensuring efficient allocation of resources and timely completion of jobs.

Job Costing: Estimate and track the costs associated with each service job, including materials, labor, and overhead expenses. Ensure accurate job costing to support pricing decisions and profitability analysis.

Invoicing and Billing: Prepare and send invoices to clients, ensuring accuracy and timeliness of payments. Follow up on outstanding invoices as needed.

Maintain Client Records: Keep detailed records of client interactions, service history, and preferences to facilitate personalized service and future communication.

Sales Support: Identify opportunities for upselling or cross-selling additional services to existing clients based on their needs and preferences.

Team Collaboration: Collaborate closely with other departments such as sales, operations, and finance to ensure seamless service delivery and client satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field preferred but not required.
• Proven experience in account management, customer service, or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong organizational and time-management abilities, with the capacity to prioritize tasks effectively.
• Proficiency in MS Office Suite, FSM, and CRM software.
• Knowledge of home services industry preferred.
• Ability to adapt to changing priorities and thrive in a fast-paced environment.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Ability to Relocate:

• Santa Rosa Beach, FL: Relocate before starting work (Required)

Work Location: In person