Title: IT Intern

Company Name: Level 9 Corporation

Location: Orlando Florida / Remote

Job Type: Unpaid Internship 

Job Description:

We are seeking a highly motivated and enthusiastic IT Intern to join our dynamic team. As an IT Intern, you will have the opportunity to gain valuable hands-on experience in various aspects of IT. This internship is an excellent opportunity for individuals looking to gain experience in Information Systems, Cybersecurity, Systems Administration, Website Design, Networking, and other IT related tasks. You will have the chance to utilize Remote Support tools used within the Industry as well as gain real-world, onsite experience with Customers and Systems.
Internship Purpose:

The aim of this internship is to provide students or individuals actively enrolled in IT-related education programs with hands-on training to enhance their IT knowledge and practical experience.

Note: This is not a paid internship. See FAQ below for more information.

Project Selection Criteria:The projects assigned to interns in this role are determined based on their ongoing coursework, individual abilities, and input received from their professors, program advisors, or relevant work experience. We encourage interns in this position to collaborate closely with both our in-house team and external clients/vendors, fostering and sustaining productive relationships both within and outside our organization.

Responsibilities:

• Assisting IT Staff with Helpdesk Tickets
• Maintain IT Tools and Systems
• Deploy new IT Tools and Systems
• Create and Implement IT Policies
• Manage Computer Systems using Remote Management tools
• Manage Networks
• Manage System Backups
• Review and archive hard-drive data
• Website Development / Design
• Purchasing and reselling equipment
• Creating visuals (diagrams, workflows, icons, etc.) to support documentation

Skills and Abilities:

• Strong communication and interpersonal skills
• Attention to detail and a focus on accuracy
• Problem-solving abilities
• Proficiency in MS Office and Google Workspace Tools (Google Docs, Drive, Sheets, Meet, etc.)
• Proficiency in Windows, Mac, and Linux operating systems
• Coding and Scripting Experience (Shell and Terminal scripting and Use of Programming Languages such as Java and Python)
• Proficiency / use of Project Management tools like Trello or ClickUp
• Tech-savvy with the ability to optimize productivity using technology
• Quick learner and able to create a personal education plan
• Understanding of cybersecurity and everyday technology
• Familiarity with various computer programs and hardware
• Ability to simplify complex topics for non-experts
• Ownership of project outcomes, even in case of failure
• Analytical and creative problem-solving skills
• Well-organized with good time management
• Building positive relationships with clients, co-workers, and vendors

Job Requirements:

• Customer service experience, preferably in retail
• High attention to detail in written communication
• Conducting and evaluating independent research
• Self-motivated and able to work independently
• Collaboration with a remote team
• Proficiency in internet applications, Microsoft Office, Google Workspace, Slack, Trello, Asana, or similar software
• English fluency required, additional languages preferred
• Experience with telecommuting or remote work preferred
• Occasional local travel (up to 25% annually) may be required.

Experience: 

This is an entry-level position. Preference will be given to candidates actively enrolled in IT-related college programs or equal real work experience is acceptable.

Education: 

A high school diploma, or its equivalent, is required. Some college is preferred. Preference will be given to candidates in their senior year of college or equal real work experience is acceptable

Benefits: 

Level 9 Corporation places a high value on education and continuous improvement. We offer education assistance and will work with your schedule, should you choose to pursue certifications related to your position.

Who we are:

Level 9 Corporation is a recognized veteran, disadvantaged, and minority-operated non-profit organization that provides free or low-cost classes and education for Cybersecurity, Cyber Awareness, and Information Technology for disadvantaged groups to promote diversity and strengthen data and cyber practices for local communities within the United States. We have a unique content delivery and educational system to deliver community-specific and highly effective training that is culturally inclusive and diverse. It is intended for those with little experience to welcome them into a flourishing industry with safe and real-world practices.

Level 9 Corporation is an Equal Opportunity/Equal Access/Affirmative Action employer. The team at Level 9 Corporation is committed to creating an environment that values and supports diversity and inclusiveness and encourages applications from qualified individuals who will help us achieve this mission. Level 9 Corporation prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status, genetic information, and political affiliation. Application by members of all underrepresented groups is encouraged.

Job Types: Part-time, Internship

Benefits:

• Flexible schedule
• Professional development assistance

Schedule:

• After School
• On call
• Weekend availability

Work Location: Orlando, Florida & Remote Work

========Frequently Asked Questions========

Q1: Is this a paid position?A1: No. Note: There are opportunities for paid projects that may occur during your internship but those will be handled on a case by case basis and are not guaranteed. An example of a Paid Project would include going onsite to a Client location to repair a computer. You will be compensated for your time, which will be discussed during your internship.

Q2: How long is an Internship at Level 9?A2: Typically, internships last between 3 and 4 months. Usually, there is a 90-day review where interns are invited to a meeting to discuss their time so far as an intern and if they wish to extend their internships.

Q3: How many hours do I need to work a week as an Intern?A3: If you are interested in an internship for School credit, then you will need to follow the required hours specified by your school’s credit requirements (typically 9-27 hours a week)If you're not interested in an internship for school credit, it will depend on the project you take on. Typically, we will work on the project, checking progress and updates during weekly meetings. Level 9 is flexible to accommodate your schedule and availability.

Q4: Do I need any qualifications, certifications, or experience to be an IT Intern?

A4: No, you do not need any qualifications, certifications, or specific experience to be an IT Intern. As long as you’re tech-savvy or willing to learn, we will give you tasks and responsibilities relative to your current experience levels and provide training and support where needed.

Q5: Does Level 9 Hire after an internship

A5: Sometimes. It depends on Level 9's workforce requirements. We may discuss hiring for a paid position towards the end of your internship, possibly during a 90-day review.

Q6: Does Level 9 Provide Work Computers / Devices / Phones

A6: No. Level 9 Corporation is a Bring Your Own Device (BYOD) workplace. All that is required is a Windows or Mac Laptop or Desktop computer with a stable internet connection. Note: Chromebooks are not approved and do not work on our systems.