Holiday Inn has an opening for Sales Coordinator to provide organization and support to our valued Sales & Catering team, tasks range from contract preparation to serving as a first point-of-contact for new/existing clients. The Sales Coordinator provides all operation areas with up-to-date information about promotions, meetings, groups, and specific accounts.

DUTIES & RESPONSIBILITIES

• Politely and professionally answer the telephone and greet clients who are on-site for appointments.
• Maintain a professional office environment.
• Coordinate all in-house meeting functions.
• Maintain an accurate, updated, and organized sales filing system – store documents for future reference.
• Create and distribute reports for the department as-necessary.
• Establish proficiency in Opera sales software.
• Send client thank-you’s and surveys in a timely manner.
• Prepare sales gifts as-necessary
• Maintain a file of competitor’s activities, prices, brochures, and sales kits. A current value assessment of competitors must be available at all times.
• Utilize the “Inquiry Sheet” when handling inbound calls for function and guest-room space. Determine, based on current booking guidelines, which Sales Manager to whom information should be relayed.
• Demonstrate a sound knowledge of the product and services offered by the property.
• Follow booking guidelines to negotiate Wedding Guest-room Block contracts. Set appropriate traces to follow up on signed agreements, cutoff dates, etc. Updates Opera booking with Activity Notes.
• Prepare a weekly, written sales report on all SAC booked business for Wedding Guest-room Blocks for the hotel. This report will include all prospect, tentative, definite, and cancelled business.
• Assist DOS/DOC with planning events
• Assist DOS with preparation of Sales meetings.
• Assist in maintaining website information, HCM, and social media sites. 
• Coordinate with DOS/DOC on hotel marketing prices.
• Maintain schedule of events in Lobby Media Center.
• Assist with trade-out and marketing projects as-needed by DOS & GM.
• Demonstrate ability to interact and cooperate with all company employees – build strong internal relationships to facilitate excellent guest service
• Deliver exceptional customer service to guests at all times
• Keep senior leadership informed of issues as they arise
• Adhere to all company policies, procedures, business ethics codes, and applicable laws
• Perform all duties in accordance with IHG brand expectations
• Other duties as-assigned.
  EXPERIENCE & QUALIFICATIONS
  Previous administrative experience is ideal. However, thorough training may be provided for otherwise qualified candidates who lack formal experience.
  Demonstrated communication skills in working with guests, managers, and other personnel