** Rep, Customer Service - BSNAC**

**Job Category****:** Sales & Marketing **Requisition Number****:** REPCU01644 Showing 1 location **Job Details**

**Description**

**Company Information:** The Company is a leader in its field, supplying flavour ingredients to the food industry and specialized ingredients to the biotech industry. With 600 employees and 6 plants worldwide (including one in the US), We are looking to add to our team of Customer Service Representatives.

**Duties and Responsibilities** include the following (other duties may be assigned):

Manage an assigned group of customers

* Create and manage orders from order entry thru to invoicing

* Verify stock availability and assign lots

* Coordinate per-shipment samples as needed.

* Issue invoices and ensure timelines of payments.

* Handle product returns as needed.

* Knowledge of Export Shipments

* Handle Standard Documentation

Assist sales managers, brokers and distributors with:

* Samples, technical documents, brochures and marketing info, price proposals

* Assistance and coordination with Quality dept on quality issues or question from customers

* Sales data & reports from the ERP

Proactively communicate and interact with other business functions and disciplines within the organization (Sales Managers and Brokers, Supply Chain, Quality, Accounting and Finance, Sales & General Management)

* Participate in sales and planning functions, including sales forecasting and inventory planning.

* Periodically run special queries regarding sales data and customer information.

Directly communicate with Manager to effectively coordinating customer pricing, and enforce commercial policies and actions defined by management.

* Assist with price communications and Sales Team with required documents.

Availability of night and weekend time might be required (in exceptional circumstances)

* Assist in handling customer service needs for an emergency shipment order, recall situation or during a shut-down crisis.

**Education and/or Experience**

Bachelors degree (B. A.) or equivalent, major in/ specialized in international trade/ logistics/ business administration. 3 years in a similar position, in the food industry preferred. The candidate must have had at least 2 or 3 years professional experience in the food industry during his/ her career.

**Language Skills**

Proficiency in a second language preferred but not required Spanish or French.

**Computer Skills**

To perform this job successfully, an individual should have good, general computer literacy. Knowledge and understanding of an ERP operating system (SAP). Knowledge and understanding of Microsoft operating software programs (such as Outlook, Excel, Microsoft Teams, Word, Share Point, and Power Point).

**Other Qualifications**

Travel: estimated 10% or less. Travel may be more frequent in the first 3- 4 months to train on current ERP.

**Competencies**

To perform the job successfully, an individual should demonstrate the following competencies:

* Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics. Is also able to identify and report issues needing action from Management.

* Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

* Multi-tasking Is able to coordinate and manage tasks and projects in a fast-paced office environment, in a concurrent, efficient, and timely manner.

* Understanding of basic accounting principles and knowledge of freight, warehouse, and logistics coordination.

* Communication- Is able to communicate efficiently and in a timely manner.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Language Skills**

An individual must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Also have the ability to write reports, business correspondences, and procedure manuals. An individual must also be able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

**Mathematical Skills**

Ability to work with mathematical concepts such as probability and statistical inference, and general fundamentals algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

**Reasoning Ability**

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

**Work Environment**

**The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**

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**While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.**

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