21 Field Service Engineer Jobs in Reno, NV
LensAR is Hiring a Field Service Engineer Near Reno, NV
Interested in starting a career at LENSAR?As a global leader in next generation femtosecond laser for cataract surgery, our success depends on talented and motivated individuals who share our passion for making a difference in patients’ lives. We pride ourselves on having a highly collaborative, innovative environment where initiatives and teamwork are valued, and individual efforts are recognized. Together we are one team one vision.
Position SummaryThe Field Service Engineer position has a primary responsibility to provide technical support for LENSAR customers (clinical and commercial), remotely, or on site as determined by machine status and customer requirements. This individual is responsible for proactive and reactive onsite management and the resolution of customer equipment issues both domestically and internationally. This position provides a conduit for feedback of ideas, systemic problems and user interface issues.
The Field Service Engineer will be primarily a regional role domestically although some out of region and international travel will be required as part of the Field Service Engineer activities.
Essential Duties And Responsibilities
- Provide repair and maintenance to the LENSAR systems located at customer sites.
- Answer customer calls, communicate with customer sites, and provide remote support when necessary.
- Identify parts needed for repairs and coordinate with internal departments for receipt of requested parts.
- Proactively review customer issues and trends based on historical data to ensure uptime of the machine is maximized and customer concerns with product performance and safety are quickly communicated to LENSAR and quickly resolved. An essential part of managing the customer concern is effective communication with the doctors and support staff.
- Assist in the development of service documentation, in conjunction with the in-house based team. Assist in identification and development of Field Service tools and test equipment.
- Assist in the training of further Support staff.
- Self-monitor and regulate one’s own schedule.
- Responsible for understanding and satisfying the requirements for obtaining access to a client site (hospital, healthcare system, etc.).
Required:
- Bachelor’s degree in engineering or equivalent in work experience.
- At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products. At least 3 years work experience with Medical Device manufacturer involving lasers and optics.
- Hands-on experience with electronic test equipment.
- Strong software skills (MS Office).
- Excellent communication, organizational, problem solving, and customer relations skills.
- Ability to read and interpret documents such as Engineering drawings, specifications, and procedures.
- The ability to travel domestically and internationally and work occasional weekends.
- At least 3 years’ experience working with Medical Device manufacturer involving lasers and optics.
The employee must lift, move, and control physical inventory, office supplies, or stored records weighing up to 50 pounds on a regular basis. Using one’s own hands and arms in handling, installing, positioning, and moving materials, and/or in manipulating things.
WORK ENVIRONMENTWhile performing the duties of the Field Service Engineer, the employee will work out of their home office. They will be required to travel frequently in order to repair and maintain the systems at customer sites. While performing the duties of this position, the employee works near and around moving mechanical parts, and is exposed to laser radiation, and vibration. The noise level in the work environment is usually moderate.
In addition to a competitive salary, below are further benefits/rewards offered by LENSAR, Inc.:
- Annual bonus opportunity
- Company matched 401(k) plan with eligibility day one and immediate vesting
- Employee Stock Purchase Plan (ESPP) and other company equity programs
- Employer-sponsored comprehensive health plans- medical/dental/vision
- Employer-paid disability insurance
- Voluntary life insurance
- Generous company holiday schedule
- Paid time off program
- Company-wide paid shutdown during the holidays
Job Summary
Full Time
Medical Technology
$93k-113k (estimate)
05/24/2024
07/06/2024
lensar.com
ORLANDO, FL
25 - 50
2004
NICHOLAS T CURTIS
$10M - $50M
Medical Technology
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About LensAR
LENSAR is the leader in next-generation femtosecond laser technology for refractive cataract surgery. The LENSAR Laser System offers cataract surgeons precision and accuracy, while optimizing overall visual outcomes. The proprietary Augmented Reality, LENSARs reconstructed 3-D imaging, measurement, and guidance system, provides high-resolution ocular images in a single scan. This technology facilitates precise surgical incisions and treatment for ultimate accuracy and reliable outcomes, all in a single procedure room. The LENSAR Laser System is the only femtosecond cataract laser built specifi...cally for refractive cataract surgery. Because it was designed from the ground up, every aspect of the laser has been purposefully designed to meet the needs of cataract surgeons. LENSAR, Inc. is committed to revolutionizing refractive eye surgery. Our success depends on talented and motivated individuals who share our passion for making a difference in patients lives. We are a young and vibrant company located in Orlando, FL. We pride ourselves on having a highly collaborative, innovative environment where initiatives and teamwork are valued and individual efforts are recognized. If youre looking for a career that enables you to pursue both professional and personal goals, we invite you to consider a career at LENSAR, Inc. Click on our website link below for current employment opportunities. Interested in learning more? Contact us at marketing@lensar.com
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The job skills required for Field Service Engineer include Field Service, Problem Solving, Technical Support, Initiative, Effective Communication, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Engineer positions, which can be used as a reference in future career path planning. As a Field Service Engineer, it can be promoted into senior positions as a Field Service Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Engineer. You can explore the career advancement for a Field Service Engineer below and select your interested title to get hiring information.
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