153 customer care representative Jobs in san antonio, tx
TEKsystems is Hiring a Customer Relations Representative Near San Antonio, TX
TEKsystems is seeking Customer Relation professionals to work with a major financial company.
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Job Description:
- constantly examine and monitor a firm's practices with existing customers
- helping ensure that retention levels are as high as possible
- analyze data to find ways to attract new customers
- support contact center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off)
- Provide front-line contact center managers and employees guidance and direction for scheduling and time off processes
- Monitors contact center trends to plan and maximize efficiency and ensure the contact center meets key performance metrics
- Perform work assignments and problem resolution to optimize contact center staffing and ensures successful implementation of contact center scheduling activities.
- Supports the analysis of workload demand patterns to efficiently schedule off-phone activities
- Maintain business schedule processes and data to ensure effective alignment of schedules to business demand
- Build and maintain internal and external business partner relationships to proactively identify, report, and resolve scheduling issues and deliver on performance
- Maintain oversight and update authority to skill template management
Experience NEEDED:
Workforce management software
1 year of call center experience
Additional Skills & Qualifications:
- Bilingual (preferred - but not required)
- Bachelor's Degree (preferred)
FULLY ON-SITE
Hours : Monday - Friday : 8:00am - 5pm
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Summary
Full Time
$46k-60k (estimate)
05/18/2024
06/07/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
Related Companies
About TEKsystems
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The following is the career advancement route for Customer Relations Representative positions, which can be used as a reference in future career path planning. As a Customer Relations Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Representative. You can explore the career advancement for a Customer Relations Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relations Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relations Representative job description and responsibilities
A Customer Relations Representative comes under the career category of Customer Service Representative.
02/22/2022: Springfield, OH
Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations.
03/08/2022: Minneapolis, MN
They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details.
02/02/2022: Greenville, SC
Customer Relations Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
01/23/2022: Orlando, FL
Customer Relations Representative must recommend a solution to the customer who, hopefully, agrees to the fix.
01/29/2022: Lansing, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relations Representative jobs
Customer Relations Representative must be patient and polite, especially when dealing with difficult or angry customers.
02/12/2022: Tuscaloosa, AL
Customer Relations Representatives need to be able to communicate and convey their message to the customers to run a successful business.
02/17/2022: Lynchburg, VA
Always exhibit a positive attitude and effectively diffuse and handle difficult customer situations.
02/26/2022: Roanoke, VA
Customer Relations Representative must be able to catch on quickly and be open to learning new systems, software, and willing to help out where ever necessary.
01/22/2022: Philadelphia, PA
Start with awareness and training.
02/07/2022: Santa Barbara, CA
Step 3: View the best colleges and universities for Customer Relations Representative.
