Quality Assurance Representative

US-CA-Irvine

Job ID : 2024-31263

Type : Regular Full-Time

of Openings : 1

Category : Customer Care / Service

MCG - OCH- Irvine

Overview

Welcome Home! Build your career with Lennar :

As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Lennar's Core Values :

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Quality Assurance Representative Summary :

Provide consistency by supporting, training, and evaluating all aspects of the homebuying and home building processes from the "tickled, delighted and happy" (TDH) experience, through and with emphasis on, construction quality and inter-department communication and procedures.

Responsibilities

• Support all associates, by reviewing all aspects of the home building process, on each community, to help make homeownership an extraordinary TDH experience.
• Train, mentor and evaluate associates in the QA Department.
• Assist in ensuring the QA department is performing on required matrix points.
• Assist department heads in writing procedures to create a high performing QA program for the division.
• Evaluate and review the quality of workmanship, by touring each community, on a regular basis and perform trade evaluations.
• Review warranty and exception reports on each community and help achieve the division standard in construction quality, construction administration.
• Take photographs, for training and evaluation purposes, of excellent examples of good work and of areas for improvement in communities.
• Evaluate all aspects of the Zero Defect Closing process.
• Review the Forensic Reports and help associates be successful at closing of open items and managing the Red Folder Process.
• Participate in QC's on all communities.
• Communicate information from reports and data with Division President and department heads.
• Review Heightened Awareness Program and suggest improvements.
• Achieve substantial improvement in the customer satisfaction ratings as set forth by the division.
• Facilitate training within the division on an as needed basis.
• Promote goodwill between departments and division associates.
• Perform all other duties as assigned.

Qualifications

• Two (2) year of experience as a Project Superintendent, Construction Manager and / or Customer Care Rep required
• High school diploma or GED required
• Valid, unrestricted Motor Vehicle License required
• Strong written and oral communication skills
• Basic skills in Microsoft Office
• Basic skills in Build Pro
• General overall departmental procedures
• Interact well with co-workers
• Comply with and implement company policies and procedures
• Detail oriented with a high degree of construction knowledge
• Strong work ethic
• Accept constructive feedback
• Team player

Physical Requirements :

Require the ability to work in excess of eight hours if needed, the ability to operate a motor vehicle, read building plans, climb stairs, bend stoop, reach, lift, move and / or carry equipment which may be in excess of 50 pounds.

Finger dexterity will be required to operate a computer keyboard and calculator. Telephone calls to customers will be required.

FLSA Status : Non-Exempt

Life at Lennar :

Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar's policies and applicable plan terms, including :

• Health Insurance - Medical, Dental & Vision
• Vacation - up to 3 weeks of vacation per year upon hire
• Holidays, Sick Leave, & Personal Days
• Paid Maternity & Bonding Leave
• New Hire Referral Bonus Program
• Home Purchase Discount for Associates
• Associate Assistance Plan
• Everyone's Included Day
• Student Debt Repayment Program
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

General Overview of Compensation :

The *median base compensation for this position is estimated to be $33.80 / an hr , su bject to adjustment based on business-related factors including employee qualifications, geographic location, and operational considerations.

Note : *The median amount may be greater or less than the average salary.

• This position may be eligible for performance-based bonuses as determined in the Company's sole discretion.
• This position will be eligible for the described benefits listed in the above section.
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business. #LI-LL1

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Please see job description

PI236759596

Last updated : 2024-02-25