Accounts Receivable (AR) Specialist - Baltimore Office location

This is a Full Time Hourly position, on-site in our Baltimore Office.

As an Accounts Receivable Specialist, you will play a crucial role in managing the financial transactions of the company by ensuring accurate and timely processing of cash, checks, credit card payments, and automated checks. You will be responsible for reconciling accounts, and collaborating with internal teams and external partners to resolve invoice and payment discrepancies. Additionally, you will handle various administrative tasks related to accounts receivable processes.

**Key Responsibilities:**

1. Receive and verify cash and checks from service lines.

2. Create deposits to be taken to the bank and ensure compliance with banking procedures.

3. Work with the bank to set up check scanners to process bank deposits efficiently.

4. Create and post deposit batches from branches and auto batches for credit card payments and automated checks.

5. Contact customers for collection efforts via any available means (phone, email, etc.).

6. Send uncollectible balances to collection agencies or lawyers and collaborate with them to resolve outstanding debts.

7. Write off and/or reverse revenue for open balances as necessary.

8. Process customer refunds accurately and in a timely manner.

9. Handle customer requests for certificates of insurance promptly.

10. Process credit card chargebacks received by investigating, contacting branch/office managers for rebuttal, and responding to inquiries.

11. Process returned checks received by investigating, collecting, and contacting branch/office managers as needed for resolution.

12. Process Wells Fargo charges and disputes by conducting thorough investigations, collaborating with branch/office managers for rebuttals, and responding appropriately.

13. Research payment issues and discrepancies to ensure accurate financial records.

14. Respond to branch and customer emails promptly to resolve requests and address any issues effectively.

15. Participate in AR meetings with managers to determine appropriate actions on outstanding invoice issues.

16. Identify areas for process improvement and efficiencies.

**Qualifications:**

- Proven experience (3-5 years) in accounts receivable or a similar role.

- Strong understanding of accounting principles and financial processes.

- Proficiency in using accounting software and Microsoft Office Suite.

- Excellent communication skills, both verbal and written.

- Ability to work independently and collaboratively in a fast-paced environment.

- Attention to detail and accuracy in data entry and financial transactions.

- Strong organizational and time-management skills.

- Ability to maintain confidentiality and handle sensitive information appropriately.

-Ability to identity and participate in process improvement

- Bachelor's degree in Accounting, Finance, or a related field appreciated but not required

This is an hourly role that will depend on experience of the individual.

Compensation:

• Based on experience

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE