Job overview:

We are seeking a highly organized and detail-oriented individual to join our neurology practice as Front Desk Coordinator. As the initial contact, you will play an important role in providing excellent service to our patients and ensuring the smooth operation of our practice.

Minimum Qualifications:

Minimum Education: Diploma/Certificate/GED

Minimum Years of Experience: At least three years of receptionist experience in a medical field preferred

Training and experience with EPIC electronic medical software preferred

Office Location:

Greenspring Station, Pavilion II; 10753 Falls Road, Suite 345, Lutherville, MD 21093

Hours: Full time: Monday through Friday, 8:30am – 5:00 pm

(Optional part-time Monday hours: 37–40 hours per week)

Job Duties:

Appointment scheduling:

Answers phone calls

Confirms the diagnosis/symptom is appropriate for the neurologist and is not due to an accident or work related injury

Confirms health insurance plan is accepted by JHRP

Schedules new patient, follow up patient and EMG appointments using EPIC Book It and
EPIC Registration Navigators software.

Acquires or confirms patient demographics. Reviews appointment details with the patient: appointment date, arrival time, directions, parking, my chart account access and communication, etc.

Sends out appropriate registration paperwork by mail or refers patient to Dr. Rabin’s website to download and complete forms prior to first appointment

Coordinates with patient and/or referring physician to send all relevant medical records in advance of appointment. Scans records into EPIC prior to the appointment.

Contacts by phone patients who have not confirmed their appointments two days prior to their appointment date.

Check in and check out responsibilities:

Prior to appointment, obtain insurance referrals, if required

Confirms patient’s birthdate and address

Completes travel/infectious disease screening questions

Completes any outstanding registration questions

Completes MSPQ for Medicare, if applicable

Verifies RTE insurance eligibility

Collects and scans patient’s photo ID and insurance cards

Obtains patient signature for Outpatient Agreement form

Obtains referrals, if required by insurance plans. Scans into EPIC media

Collects copays and posts patient payments (e-check or credit card)

Schedules follow up visit

Faxes any referrals to facilities with necessary records

Phone responsibilities:

Answers incoming calls

Routinely checks voice mail and returns calls promptly

Documents inbound/outbound phone messages between patients and Dr. Rabin

Medical records release

Sends medical records to requestors, such as attorneys and insurance companies, using the HIM/ROI protocol on EPIC.

Submits invoice to requestor and records payments in EPIC.

Prescriptions

Sends prescription renewal requests to Dr. Rabin

Assists with insurance prior authorizations for non-formulary medications

Other responsibilities:

Sorts and scans faxes

Sorts mail

Reconciles credit card machine at the end of the business day

Generates daily payment journal at the end of the day and submits the form to Office Manager

Faxes, mails or electronically transmits reports to referring physicians

Returns completed and signed forms requested by patient such as disability, family medical leave, workers compensation, medical assistance application, MVA, etc. Scans all completed forms into EPIC.

Various other office related duties as necessary

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Experience:

• Medical front desk: 3 years (Required)

Ability to Commute:

• Lutherville Timonium, MD 21093 (Required)

Work Location: In person