1 Seasonal Hotel Guest Service Host Job in Goshen, IN
SORT BY
L
Seasonal Hotel Guest Service Host
$32k-43k (estimate)
Full Time
3 Weeks Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
LEGOLAND Florida Resort is Hiring a Seasonal Hotel Guest Service Host Near Goshen, IN
What you'll bring to the team
Key Objectives
USD $17.64/Hr.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Key Objectives
- Checks house status - check supplies to ensure that stock is enough for the expected business within the covered shift and/or for the day.
- Obtains briefing from previous shift on outstanding matters requiring further attention.
- Prior to arrivals, prepares all needed documents (key cards, welcome folders, etc.) to facilitate check-in.
- Performs check-ins and check-outs efficiently, ensuring guests’ satisfaction.
- Acknowledges and welcomes guests as soon as guest enters the hotel lobby area
- Assists Guest and Kiosk for the following:
- Guest reservation
- Guest history
- Guest Check-in
- Guest Check-out
- Assists guests in completing registration, reviewing entries to ensure important details are included. Responsible for following up on incomplete details. (Ex: Emails & Payment)
- Directs guests to appropriate lifts and coordinates with Bell staff to bring guests luggage to the room.
- Review shift reports.
- To check in guests according to procedure.
- To handle room keys according to the procedures.
- To be alert and ready without any delay always to provide immediate attention for approaching guest.
- To be discreet when giving guests names and room numbers.
- To attend departmental meeting and training programmes when requested by the management.
- Reports to Guest Service Assistant Manager of guests’ complaints immediately. However, should handle minor ones so as not to delay the guests at the Kiosk.
- To check out guests and make sure guest settles all bills upon departure.
- To carry out any other related duties as assigned by the immediate manager.
- Must be familiarize with all necessary operational components: Kiosk, ALICE, Radios, Opera, Key System (VingCard) Google Nest.
- Must be able to know all Food and Beverage outlets; operational times to be able to recommend to guests.
- To report for duty on time wearing the correct uniform and name tag always.
- Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
- To make sure that all Risk Assessment hazards are complying.
- Beware of Lost and Found procedures, at all times.
- Immediately reports and turns over lost and found items, always.
- Inform the Guest Service Assistant Manager if valuables are left in the open. Always follow standard procedures in handling this and similar situations .
- Ensures proper maintenance of equipment in the area of assignment
- Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area
- To extend fullest co-operation to working colleagues and to coordinate and work closely with the Guest Services Assistant Manager, Bell/Valet Service, and all other departments within the Hotel.
- To maintain cleanliness of the Kiosk area always.
- Interact with other departments to provide additional or specialized guest services.
- Ensures internal compliance with maintenance, safety and security procedures by following established ASTM (American Society for Testing & Materials International), NEC (National Electrical Code), NSF (National Science Foundation), OHSA as well as state and local codes.
- Ensure full compliance of policies and procedures set forth within the Health, Safety & Security in the workplace and in line with the Merlin Entertainments Group Policy.
- Understand risk assessments within own workplace and ensure reporting of any new risks to appropriate manager.
- Compliance of safe working procedures for work activities within one’s job role, but cognizant of the effects on others prior to the activity/function.
- In cases of incidents or accidents ensure appropriate reporting is done in a timely manner to the duty manager.
USD $17.64/Hr.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Job Summary
JOB TYPE
Full Time
SALARY
$32k-43k (estimate)
POST DATE
05/21/2024
EXPIRATION DATE
06/13/2024
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
