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Legend Management Group is a 100% fully COVID-19 vaccinated company and has a mandatory vaccination policy in place.
As our Service Manager, you will oversee the overall appearance and maintenance needs of our apartment community. You will maintain the curb appeal, manage the service team, coordinate make-readies, and move ins/move out schedules, perform general maintenance repairs, conduct preventative maintenance, and oversee the construction/rehabilitation needs of the apartment community. You will report to the Property Manager.
You Will:
Lead by example and be a role model for the standards and behaviors consistent with our core values
Show care and concern for our residents through follow ups and completion of their apartment service requests
Hire, lead, mentor, train and develop team members
Support your service team daily, including identifying development opportunities and holding the team accountable for the condition of their buildings and work areas
Work with the on-site team in managing all maintenance-related repairs and upkeep of the property
Manage the make ready process to ensure apartments are prepared for move-in
Perform and oversee maintenance projects that improve curb appeal and improve building systems, and monitor contractor performance
Schedule, monitor and conduct preventative maintenance on different equipment, electrical and plumbing systems, HVAC, carpentry, dry wall, exterior structural and appliances
Develop scopes of work for improvements/services and find qualified contractors to bid the work
Direct the Preventative Maintenance program, ensure completion and documentation
Manage expenses following owner goals and work to minimize expenses through the proposal process and pricing negotiation, as well as the budgeting process
Maintain relationships with vendors, negotiate pricing, maintain inventory within budgeted guidelines, and collaborate on approved vendor list
Manage and control payroll, overtime, and snow removal
Willing to be able to work weekends or evenings if needed and be on-call for after hour emergencies
Commit to professional development, stay up to date with industry trends and changes, and attend training
You Have:
High school diploma or equivalent
2 years of facilities, residential, or multi-family maintenance experience
1 years of experience in an Assistant Service Manager or Service Manager position in multi-family
HVAC, EPA certification (CFC Universal)
Reliable transportation and a valid Drivers License
High level of skill in all areas of apartment maintenance
The ability to lift up to 50 pounds, climb stairs, use ladders and work in varying weather conditions
Enjoy A Variety of Perks and Benefits Including:
Great compensation package and bonus plan
100% employer-paid health insurance
Dental & Vision Insurance
Paid time off - holidays, vacation, sick, administrative, and bereavement
Company matched 401K
Apartment rent discount
Tuition Assistance
About Us:
Legend Management Group is an apartment management group with communities in Maryland and Virginia that has served the area's most discerning residents for over 30 years. We were named a Top Workplace in DC in 2020 by The Washington Post. Our communities are staffed with caring, knowledgeable professionals committed to our residents quality of life. We apply our core values of People First, Create Exceptional Experiences, Embrace Change and Innovation, Balance Work and Play, and Inspire and Empower to every team member, resident and partner.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
LIMITATIONS and DISCLAIMER: This job description only describes the general nature and illustrative level of work performed; it is not intended as an exhaustive list of tasks, responsibilities, and skills. Team members will be required to follow other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an at-will basis.
Full Time
$94k-123k (estimate)
03/09/2024
04/24/2024
elmsliving.com
HANOVER, MD
25 - 50
2010
$5M - $10M
Legend Management Group is a Washington, DC regional property management firm specializing in multifamily residential management largely known for conveniently located communities with spacious floor plans. Legend communities are staffed with knowledgeable and caring professionals who take pride in resident services and the Legend Lifestyle. Legend has consistently received a Superior customer satisfaction rating from our residents according to SatisFacts Research Services. Legend Management has been honored with national awards including one of the Top 5 Portfolio Scores for the last eight ...years.
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The job skills required for Service Manager include Innovation, Transportation, HVAC, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
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Responsible for understanding each customer's expectations and delivering services as needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
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Experienced leader with proven record providing exceptional customer service operations.
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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
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The service manager must also be able to work under stress besides handle stress.
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Step 3: View the best colleges and universities for Service Manager.