As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters, and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

Remote-first

Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.

This position will be remote.

Overview

LegalZoom is seeking a dynamic and experienced Group Manager of Vendor Management to oversee our vendor relationships and optimize the efficiency and effectiveness of our supply chain. The ideal candidate will have a proven track record of successfully managing vendor partnerships, people leadership, and driving continuous improvement initiatives. Reporting to the VP of Vendor Management, this position will play a pivotal role in shaping our vendor strategy, ensuring vendor compliance, and driving cost savings while maintaining high-quality standards. This is an exciting opportunity for a strategic and results-oriented professional to make a significant impact on our vendor management practices and contribute to the success of our organization.

You will

• Vendor Relationship Management: Cultivate and maintain strong relationships with the external partner, serving as the primary point of contact for all communications and interactions.
• Strategy Development: Collaborate with internal stakeholders to develop and implement strategic plans that align with LegalZoom's objectives and drive business growth with the vendor.
• Performance Monitoring: Regularly monitor and analyze key performance metrics, identifying areas for improvement and implementing strategies to optimize performance and achieve targets.
• Contract Negotiation: Lead contract negotiations with the vendor, ensuring favorable terms and conditions that support LegalZoom's interests and objectives.
• Risk Management: Proactively identify potential risks and issues related to the vendor relationship, implementing mitigation strategies to minimize impact on business operations.
• Team Development: Foster a team-oriented culture with experience motivating and empowering team members. Provides timely and constructive feedback to further employee growth.
• Cross-Functional Collaboration: Work closely with cross-functional teams, including Sales, Marketing, Operations, and Legal, to ensure alignment and collaboration on vendor-related initiatives.
• Budget Management: Manage the vendor budget effectively, tracking expenses and ensuring that financial targets are met within the allocated budget.
• Vendor Performance Reviews: Conduct regular performance reviews with the vendor, providing feedback and guidance to drive continuous improvement and excellence in service delivery.
• Market Analysis: Stay informed about industry trends, market dynamics, and competitor activities, leveraging insights to inform strategic decision-making and identify new business opportunities.
• Assess trends in the business and conduct analyses to understand partner performance based on LZ KPIs
• Create narratives to help communicate the “why” behind our performance and expectations for the future.

• Build operational rigor and data-backed operating mechanisms to build a data-driven culture in the organization.

• 15 years’ experience in Sales and or Operations leadership roles with experience in a Brand or BPO space
• Strong negotiation skills and experience with contract management
• Exceptional people leadership skills and experience developing team
• High comfort leveling analyzing insights and identifying trends to help form strategic data-backed business decisions
• Excellent written and oral communication skills, with the ability to effectively communicate with all levels of leadership
• Experience gathering and presenting clear and concise information to executive leadership
• Strong organization skills and attention to detail, with the ability to manage multiple project simultaneously
• Skill managing senior stakeholders while driving work both individually and through business partners
• Demonstrated ability to work in a fast-paced environment where continuous innovation is desired
• Ability to travel up to 25% of the time, including international travel
• Bachelor's degree in business administration, supply chain management, or related field; MBA or relevant advanced degree preferred

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
• Fertility
• Mental Health
• One Medical
• Fringe lifestyle benefits up to $250