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Overview
At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live.
As a recognized market leader of term life insurance, we’re working to transform our business through innovation and technology to provide products and solutions that help American families secure their financial futures.
We are a future-focused company, passionate about what we do and how we do it. This means working with pace and energy to reach our goals and challenging ourselves to achieve more.
We strive to create a unique environment where balance between work and life is possible. Our employees' passion, dedication and hard work, as well as our career development opportunities, benefits, and employee activities contribute to our positive workplace culture.
The AppAssist Call Center Supervisor is responsible for managing the AppAssist staff, workload and expenses to meet or exceed pre-defined productivity and quality standards.
They will provide supervisory support by performing training, quality control review, staff counseling, task delegation, analysis of complex tasks, and resolving escalated issues.
Responsibilities
Manage the staff and work to ensure interviews, case management, applicant inquiries, agency inquiries and all other facets of work are completed to meet or exceed pre-defined productivity and quality standards.
Staff will include remote, part time, full time, non-exempt and exempt employees.
Interface, maintain, and build relationships with our General Agencies, internal departments, and vendors to ensure placement of cases and resolution of escalated issues.
Participate in key administrative and marketing implementation meetings both onsite and offsite, as necessary, and relate company metrics, procedures, and enhancements in an effort to increase business and improve relations.
Train staff and measure staff proficiency by conducting ongoing quality control review of work product. Provide feedback and additional training to staff as needed to develop skills to meet or exceed company standards.
Document staff performance.
Test and implement all system modifications as directed.
Provide input on annual budget process.
Qualifications
Education
2 years of college or equivalent work experience
LOMA and / or ALMI preferred
Experience / Knowledge
Knowledge of medical terminology & conditions
Life Insurance experience
5 years of leadership experience
Skills
Excellent written and oral communications skills
Extremely organized, detailed and accurate
Strong project management skills with drive to meet deadlines
Strong ability to work independently and in collaboration with others
Strong analytical skills
Strong work ethic and customer focus orientation
Intermediate Microsoft Office skills
Ability to convey complex information in a timely and easily understood manner to participants
Technically competent including tele and video conference technology
Flexible with work hours to meet demands of the department
Ability to telecommute from primary residence
DSL connections with available internet speed of 50 download Mbps and 10 upload Mbps
Flexibility to work at the corporate office as applicable for :
What’s in it for you?
The expected hiring compensation range for this position is $74,400 - $102,300 annually. This position currently requires onsite reporting for up to three days per work week with flexibility of work from home days the remaining two.
The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses.
This role is eligible to participate in the Legal & General America Annual Incentive Plan. The current target payment for the position is 8% of base salary, modified for corporate and individual performance.
Bonuses are pro-rated based on start date. This role has 15 vacation days and 10 sick days that are accrued on a bi-weekly basis.
Employees also have 9 paid holidays throughout the calendar year.
We have a competitive compensation and benefits package focused on your overall wellbeing. Employee benefits include health, life, and dental insurance;
401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff).
We’re big on professional development and we’ll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals.
Last updated : 2024-03-22
Full Time
$60k-80k (estimate)
03/24/2024
04/09/2024
The job skills required for Call center supervisor include Call Center, Leadership, Coaching, Initiative, Microsoft Office, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center supervisor. Select any job title you are interested in and start to search job requirements.
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Exceptional Communication Skills.
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