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POSITION SUMMARY :
The Front Office Supervisor is responsible for managing the operation of Legacy Development & Management front desk with Company standards for quality, cleanliness, guest satisfaction, and safety and security.
Manages costs within budgetary guidelines; responding to and resolving customer complaints and concerns and occasionally performing the tasks of a Front Desk Clerk, to include assisting guests with check-in / out procedures in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security.
Works to ensure maximum guest satisfaction at all times.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES : NOTE : Legacy Development & Management may unilaterally may change the requirements of this job description at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These include, but are not limited to, the following :
scheduled in-house group activities, locations, and times.
Track and maintain an acceptable level of turnover.
REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS, AND EXPERIENCE) : The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PREFERRED QUALIFICATIONS :
Experience with the OnQ software program.
NEEDED ATTRIBUTES :
WORKING CONDITIONS AND PHYSICAL EFFORT : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last updated : 2024-04-28
Full Time
Accommodations
$52k-69k (estimate)
04/29/2024
05/09/2024
legacy-hospitality.com
ALBUQUERQUE, NM
<25
2000
ALEEM KASSAM
<$5M
Accommodations
Legacy Hospitality Inc is a hospitality company based out of 2501 Yale Blvd SE, Albuquerque, New Mexico, United States.
The job skills required for Front office supervisor include Front Office, Guest Service, Confidentiality, Product Quality, Coordination, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Front office supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front office supervisor. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
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Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
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Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
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Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
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The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
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Allocate rooms to expected arrivals after checking the guests preferences and special requests.
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Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
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Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
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Supervise daily shift process ensuring all team members adhere to standard operating procedures.
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Step 3: View the best colleges and universities for Front Office Supervisor.