General Summary

Our organization is a leading shared services property management company dedicated to providing best in class management and administrative support to its select client roster. We maintain a superior team of professionals united by a common commitment to the highest level of integrity and business ethics in all of our dealings.

Essential Job Functions/Responsibilities:

• On behalf of ownership, act as the primary point of contact for all matters related to the successful day to day operation/maintenance of one to three residential apartment communities, ensuring regulatory compliance and effective management of risk and liability.
• Lead / manage the on-site staff at the properties in the assigned portfolio.
• Manage tenant relations, coordinating requests for repairs and maintenance, and other tenant concerns.
• Develop and manage to annual operating and capital budgets.
• Effectively manage/coordinate the vacant apartment turnover process, working closely with vendors, staff and Management.
• Investigate and resolve resident complaints and service requests and prepare resident work orders as required. Communicate with maintenance personnel and follow up to ensure successful work order completion.
• Support team in the development and analysis of financial reports.
• Support special projects within assigned Portfolio.
• Process vacancies and document cost of restoration charges.
• Manage keys, elevator access, move in / move out scheduling and move out inspections paperwork.
• Respond to tenant questions about account status and rent payments.
• Enter purchase orders and track spending in the portfolio.
• Other duties and responsibilities as assigned

Qualifications:

• Bachelor’s Degree is required
• Computer literacy with basic Microsoft Windows and Office applications, including Word, Excel and Outlook
• Ability to learn and utilize Yardi (real estate financial and operational software)
• Strong verbal and written communication skills, in person, by phone, and via written correspondence
• Miscellaneous office duties include filing, copying, faxing, and data entry
• Keep management updated regarding status of core items by preparing area status reports
• Perform all other duties as assigned or needed
• Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values