Job Title

Project Manager

FLSA

Exempt, Salary

Position Type

Full-time

Reports To

Director of Technical Services

Location

Centennial, CO

Compensation

$65,000 - $85,000 year Full Benefits

Benefits

3 Weeks Paid Time Off, 9 Paid Holidays, Employer Paid (50%) Medical Insurance, 401k Matching (4%), and an Extensive Selection of Voluntary Plans for Dental/Vision Insurance, Life/ADD/PAI, Disability Insurance, and Health Care Flex Spending

Position Description

The Project Manager is responsible for overseeing the lifecycle of multiple projects, including planning and design, project-related communications, task management, customer-facing closeout, and project retrospectives. The Project Manager meets this goal by providing internal and external communications, scheduling of tasks and project milestones, evaluating project risks and completion, and reporting project status to LeafTech leadership. The Project Manager is also responsible for documentation, template creation, and cross-training for systems where the Project Manager has specific expertise. Finally, the Project Manager is responsible for administrative and high-level technical support as needed. It is essential that the Project Manager takes responsibility for ensuring projects are completed on time, in scope, and within the budget allotted and will be measured against those criteria.

Adhering to and embodying LeafTech’s Core Values—Character, Communication, Collaboration, and Results—is fundamental for the success of a Project Manager at LeafTech. These values are not just principles but a way of life at LeafTech, ensuring that our team operates at its highest potential, fostering an environment of excellence and innovation.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Function as the customer’s single point-of-contact for problem identification and resolution for issues arising from ongoing projects.
• Communicate with all parties in a constructive manner to ensure all customer needs and expectations are met.
• Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary.
• Perform customer follow-up to verify final resolution and determine satisfaction level.
• Interface with appropriate technical personnel for customer problems that cannot be resolved effectively.
• Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements.
• Manage the team's development by ensuring that project tasks and activities align with their career interests.
• Assist the technical services team in design and development tasks.
• Contribute to the continuity of services by providing the necessary leadership.
• Drive problem investigations and resolution as required by project needs.
• Ensuring that risks are identified, communicated, and mitigated, and that projects are delivered successfully to production.
• Design and maintain process documentation for the service and support desk teams.
• Manage the process of implementing change efficiently and effectively.
• Create and update all documentation on internal processes and procedures related to duties and responsibilities.

This is not an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Incumbents may perform other duties as assigned.

Additional Duties & Responsibilities

• Identify areas for improvement and make constructive suggestions for change.
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
• Escalate project issues to the DTS as required.
• Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing solutions.
• Communicate project status to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
• Maintain specific knowledge of the customer and how our project relates to their business strategy and goals.
• Involvement in the design and building of project plans and estimates.
• Cross-train members of the technical services and customer service team.
• Facilitate project status team meetings and project task reviews.
• Document internal processes and procedures related to duties and responsibilities.
• Track all time worked and notated in the LeafTech ticketing system in real-time with professional language and attention to detail. 
• Manage, maintain, and monitor individual ticket and department queues daily.
• Review and approve project time and expense reports in the ticketing system.
• Review relevant publications and online materials to remain up to date with current and future trends emerging in the industry.
• Participation in company projects, meetings, and objectives. 
• Traveling to client sites within the US to assist with projects and meet client needs. 

Supervisory Responsibilities

• Indirectly supervises employees as needed to achieve project results and deliverables. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include scheduling and coaching; planning, assigning, and directing project tasks; appraising performance and reporting appraisals to the employee’s direct supervisor; addressing complaints and resolving problems.

Demonstrated Competencies

• Critical Thinking – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; understands workflows and procedures. 
• Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. 
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests; Able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed. 
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. 

Education / Experience / Certification Requirements

• BA/BS, preferably in computer science, business administration or a related field.
• Three to five years of IT related experience.
• 2 years' experience managing projects from inception to completion.

Preferred Qualifications

• MBA/MS preferred but not required.
• 5 years' experience managing projects from inception to completion.
• PMP or equivalent certification
• Experience working in organizations of 25 – 50 employees
• Previous experience working for a Managed Service Provider

Work Environment and Physical Activities

• Professional office setting
• Frequent keyboarding and phone support
• Must be willing to join an on-call rotation
• Lifting up to 50 pounds

LeafTech Consulting is an Equal Opportunity Employer

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Experience:

• relevant: 2 years (Required)

Ability to Commute:

• Centennial, CO 80112 (Required)

Ability to Relocate:

• Centennial, CO 80112: Relocate before starting work (Required)

Work Location: In person