Responsible for administering the day-to-day operations of benefit plans. The benefit administrator also provides excellent customer service by interacting with corporate and community employees and participants through phone calls and emails. Makes recommendations for efficient administration of programs and provides analytical and subject matter support.

Experience is Everything:

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promise define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors. 

The Role: 

• Serve as primary assigned contact for day-to-day service and administration of benefit programs including health & welfare and retirement programs. 
• Acquire and maintain knowledge of general health benefits, retirement plans, and insurance carrier and company terminology. 
• Prepare and send timely responses and documentation to employees within established guidelines. 
• Research and resolve concerns and issues from employees related to their benefits or system elections. 
• Ensure plans and programs are administered in accordance with federal and state regulations, plan/policy provisions, or established company policy. 
• Collaborate with corporate accounting and payroll to resolve discrepancies relating to employee coverages and payroll deductions. 
• Update and maintain benefit-related data in corporate system and vendor systems to ensure accuracy. 
• Complete system testing related to annual enrollment or system upgrades. 
• Assists the Benefits Manager and 3rd party record keeper as needed. 
• All other duties as assigned.

Experience: 

• Minimum of two years in Human Resources or benefit-related role required. 
• Bachelor Degree in Business, Human Resources Management, or related experience preferred. 
• Strong PC skills and ability to use and administer specialized computer applications. Oracle knowledge preferred, but not required.

Knowledge and Experience:

• Ability to use assume responsibility and maintain discretion in working with sensitive and/or confidential information. 
• Excellent organizational skills and attention to detail including the ability to prioritize and manage time effectively to meet multiple deadlines while handling multiple projects and priorities at the same time. 
• Demonstrated ability to communicate effectively, both verbally and in writing with excellent customer service skills. Proactive and responsive resolution of employee issues in a quick, friendly, and efficient manner. 
• Understanding of applicable regulations related to benefit plans. 
• Good decision-making and problem-solving skills.

Why LCS? 

Industry leader. The Nation’s third-largest senior living operator ranked number one in customer satisfaction among senior living communities. 

Inclusive and collaborative culture. We’re dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee.

Top Workplace USA: LCS has earned the 2022 Top Workplaces USA award and is recognized for our strong company culture and engaged workforce.In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development, and clued-in leaders, to name a few.

Top Workplace Iowa: LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.

Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.

Charity and community involvement. We are recognized as a national team for the Alzheimer’s Association and consistently a top contributor to United Way. We also support our employee’s individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com

Travel Frequency: 10-15%

Job Level: B

Estimated Salary Range: $60,000 - $68,000

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED

LCS IS AN EQUAL OPPORTUNITY EMPLOYER