5 call center agent pt weekend Jobs in chicago, il
The Chicago Lighthouse is Hiring a Call Center Agent Near Chicago, IL
Job Details
Job Description
- Adhere to the Privacy Act as it relates to the confidentiality of information released;
- Must maintain up-to-date knowledge of the Illinois Tollway regulations and policies;
- Update customer accounts with accuracy and maintain appropriate documentation of phone inquiries
- Utilize a Tollway application that immediately processes credit card payments to accounts while
- speaking with the customer;
- Make recommendations according to customers needs. Ability to empathize with and prioritize
- customer needs;
- All payments and adjustments must be posted to customers accounts in accordance with
- procedures for each of the I-PASS and Violation Enforcement System databases;
- Gather data from customer and other resources as needed for problem-solving and communicate to
- customer;
- Open, split and close customer I-PASS accounts in accordance with training guidelines;
- Navigate between three (3) or more systems and tools to assist and service customers;
- Will be required to complete program training, as warranted, and successfully implement that
- knowledge in day-to-day operations.
- Any other duties as deemed necessary by supervisor.
- High School diploma or equivalent required;
- Must be able to speak English clearly and professionally;
- 1 to 2 years call center experience preferred;
- 1 to 2 years customer service experience required;
- Bilingual English/Spanish a plus;
- Must be able to type a minimum of 25 words per minute with at least 90% accuracy;
- Must have intermediate computer skills and the ability to navigate through multiple data screens;
- Must have excellent communication skills and be able to multi-task;
- Must pass all assessments or test associated with position.
- 10 days paid vacation
- 12 paid holidays
- 6 sick days accrued over the year, up to 16 days available to be accumulated
- Insurance Eligibility the 1st of the month after 30 days of employment
- Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
-
- Short/long term disability
- Life insurance 2x salary
- Employee recognition events
- Company matched 401(k) plan
- Reasonably priced delicious food options on site (except at Glenview location)
- Access to micro-kitchens
Job Summary
Other
Social & Legal Services
$35k-45k (estimate)
04/01/2023
06/05/2024
chicagolighthouse.org
GLENVIEW, IL
200 - 500
1906
JANET SZLYK
$10M - $50M
Social & Legal Services
Related Companies
About The Chicago Lighthouse
The Chicago Lighthouse is a world-renowned social service organization serving the blind, visually impaired, disabled and Veteran communities. Recognized as a pioneer in innovation since 1906, The Chicago Lighthouse provides vision rehabilitation services, education, employment opportunities and assistive technology for people of all ages. We welcome you to view our available job postings by visiting https://chicagolighthouse.org/careers/ The Chicago Lighthouse values your online security when applying for a job. During the application process: 1. We never ask for confidential information, suc ...
h as your social security number, drivers license number, or banking information. 2. We never require any money or fees to apply, such as for background checks or application processing. 3. We never conduct interviews online via chat rooms.
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The job skills required for Call Center Agent include Customer Service, Call Center, Scheduling, Problem Solving, Communication Skills, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
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Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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Learn to deal with angry customers.
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Problem-Solving and Flexibility.
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Use a Calm Soothing Tone of Voice.
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Step 3: View the best colleges and universities for Call Center Agent.
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