36 Patient Care Coordinator Jobs in Mechanicsburg, PA
LAUREL LIFE is Hiring a Patient Care Coordinator Near Mechanicsburg, PA
FLSA: Non-Exempt
Reports To: Supervisor, Patient Care Coordinator
Department: Outpatient
SummaryThe Patient Care Coordinator is responsible for greeting visitors and patients; determining the reason for the visit; securing patient information and signatures on required documents; scheduling appointments; and establishing methods of payment for services. This person also asks, receives, and accounts for payments, handles incoming calls, and performs other office duties as directed. This position requires confidential handling of clinical and protected health information and high levels of organization, interpersonal skills, and professional attire.
The Patient Care Coordinator contributes to customer satisfaction at Laurel Life. By properly handling the registration procedures, this person sets the stage for a smoothly executed patient experience. This person interacts directly with patients, visitors, management, counseling, and medical staff. The position contributes to meeting budget goals, which impacts both delivery of essential services and achieving the Mission.
In addition to the details and requirements for the employee listed below , Laurel Life expects the employee to be committed to incorporating principles of trauma-informed care in all areas of service delivery. Commitment to these principles in trauma treatment will be required through attendance in training and the use of identified evidence-based practices. Trauma-informed care includes cultural sensitivity and emphasizes a safe and respectful environment for all clients and staff.
Duties And ResponsibilitiesThe Patient Care Coordinator should be prepared to perform the following duties and responsibilities:
- Customer Care answer the telephone, take messages, greet the public, answer inquiries in a professional manner and transfer to the appropriate staff when necessary.
- Greets visitors and patients in a friendly, competent, professional, and informed manner. Use the following routine to greet and verify address, phone & insurance
- Welcome to Laurel Life. We have your address as ?????
- Phone number as ???..?
- And, may I see your insurance card??
- Assist with completing paperwork and by answering or seeking answers to questions they may have.
- Eases any concerns or distress patients may exhibit.
- Determines the patient's method of payment and secures insurance information, as needed.
- Record changes in insurance coverage, when necessary.
- Ensure each card is scanned into the software
- Communicate with billing staff regarding the change.
- Asks, receives, and accounts for payments. Collect and accurately record monies due from the individuals we serve, including amounts required for co-pay, co-insurance, or deductible. Record payments accurately and store cash securely.
- Complies with HIPAA and other regulations and requirements. Efficient and accurate record-keeping of details related to individuals seeking counseling services.
- Accurate data entry of protected health information
- Maintain organized and complete health files.
- Data entry for services required by the agency.
- Contacts referral sources and/or families to schedule an intake.
- Check Medical Assistance eligibility every day.
- Answers and redirects incoming calls, as appropriate.
- Ensures smooth patient flow at the front desk by checking patients in and out, ensuring all forms are completed, and collecting payment;
- Answers the telephones professionally and transfers calls to the appropriate place; checks the reminder call system for cancellations, checks and responds to voicemails and emails
- Marks appointment statuses appropriately dependent on clinic flow and calls patients daily to confirm, cancel, or reschedule appointments;
- Registers patients in EHR software and obtains required documentation;
- Verifies patients' insurances (EVS eligibility verification services); collects payments for visits and issues receipts to the patient; print patient insurance log from EHR; double checks co-pay logs
- Complies with agency policies and state and federal regulations governing confidential information, including HIPAA.
- Coordinates with psychiatrist and OP supervisor on medication management questions, psychiatric scheduling and authorization of medication management refills.
- Prepares deposits and review with supervisor. Take deposits to the bank or designated staff.
- Fax or mail Care Coordination's
- Scanning records, paperwork, intake packets into the EHR system
- Prepping for doctor day ? pulling charts, checking consents for update, setting up the doctor room with charts, preparing billing sheets and paperwork that needs reviewed/signed by patients, prepare paperwork for the doctor to sign, assure medication prescription pads are available to the doctor (of note, assure proper supply at all times in the office)
- Assist OP supervisor in tracking treatment plans per therapist into a spreadsheet.
- Operate several types of standard office equipment, including: word processor, copying machine, fax machine, and computer. Order and requisition all office supplies.
- Demonstrates commitment to professional growth by attending all required meetings, training and organizational training.
- Accepts professional responsibility and serves as a role model for positive, pro-social behavior; modeling the company's Core Values as well as displaying respect, responsibility, integrity, empathy, impulse control, emotional self-awareness, and professional boundaries.
- Work as a positive team member supporting the company's Mission and goals, consistently working in a trusting and cooperative manner with fellow team members and supporting the program's common operating approach. Communicate effectively with team members.
- Performs other duties as assigned by organizational leadership.
Work ExperienceOne year of experience providing customer service interactions with children, adolescents and their families in an office setting is preferred.
SkillsExcellent typing, computer, telephone, and interpersonal skills, including the ability to communicate and satisfy customer concerns and requests, prepare accurate and timely records, and maintain efficient organization operations. Must be able to remain calm in a crisis situation, identify underlying causes of problem situations, resolve conflicts, and de-escalate potentially explosive situations. Must be a team player. Be able to maintain confidentiality, negotiating, and problem-solving skills are also essential. Must be willing to work independently and follow defined processes. Initiative and persistence will be needed to achieve the defined goals.
- Requires a self-starter with the ability to work both independently and as a team member in a fast-paced environment.
- Requires use of Electronic Medical Record system, in which all client scheduling, records, and daily task completion is managed.
- Individual will be good-natured with a positive attitude and a smile; able to perform under pressure.
- The ability to interact effectively and in a supportive manner with patients is essential.
- Individuals will find helping people who need Laurel Life's services rewarding and fulfilling.
- Individuals must be courteous and respectful, regardless of client's race, religion, family and/or economic situation.
- Effective oral and written communication skills, including phone skills and etiquette are required.
- Attention to detail and adherence to established policies and procedures required.
- Individual will be a problem-solver, with the ability to organize and prioritize responsibilities.
- Must be flexible, able to embrace and implement change, and willing to request payment for services.
- Knowledge of medical terminology a plus; bilingual language skills a plus.
- Candidate must understand and perform basic math functions without using a calculator.
- Touch typing/keyboarding and touch10-key required, both with speed and accuracy.
- Working knowledge of Windows personal computer, Microsoft Word, and Excel required.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required or personnel so classified.
This job description is not intended to be a contract of employment with the employee. The employee covered by this job description is an at-will employee of Folium.
Job Summary
Contractor
$55k-67k (estimate)
05/23/2024
06/21/2024
laurellife.com
York, PA
<25
Related Companies
The job skills required for Patient Care Coordinator include Customer Service, Patient Care, Scheduling, Billing, Coordination, HIPAA, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Care Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Care Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Care Coordinator positions, which can be used as a reference in future career path planning. As a Patient Care Coordinator, it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Care Coordinator. You can explore the career advancement for a Patient Care Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Patient Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Care Coordinator job description and responsibilities
Patient care coordinators educate patients about their health conditions and develop a plan to address their personal health care needs.
12/12/2021: Des Moines, IA
Patient Care Coordinator educate patients and families on the patients' procedures and conditions and make sure records are kept up to date.
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They monitor and coordinate patients’ treatment plans, educate them about their condition, connect them with health care providers, and evaluate their progress.
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Maintain the workflow of the patient care coordinators; delivering great customer service to the patients, VIP and at-risk patients.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Care Coordinator jobs
Seniors are the ones who are most likely to require the services of these coordinators.
12/20/2021: Rockford, IL
You must have a goodphysical and health status which would accommodate delivery of duties and access to patient homes.
01/04/2022: Lexington, KY
Need to thoroughly explains procedures, treatments and nursing care to patients and/or family to be a successful Patient Care Coordinator
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For example, skills like Medical Records, Care Coordination and Healthcare Management are possible skills.
01/18/2022: Parkersburg, WV
Patient care coordinators need to have strong analytical skills and the ability to handle multiple tasks concurrently.
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Step 3: View the best colleges and universities for Patient Care Coordinator.
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