Salary: $170,000 - 195,000/year

This position requires DHS suitability.

Responsibilities include:

• Manage, troubleshoot, and maintain network devices.
• Work with and manage Cisco routers, switches, wireless access points, firewalls (ASA and Palo Alto), Bluecoat proxies, VPN, and Zscaler.
• Proactively monitor and measure systems performance to detect trends and catch problems before users are impacted.
• Respond to systems alerts, triage, troubleshoot, and resolve incidents.
• Work closely with other support teams to ensure incident events are handled in a timely manner.
• Handle incoming technical escalations from Service Desk, Network Operations Security Center, Tier II, and other support teams.
• Join troubleshooting bridge calls for major incidents.
• Perform patching, updates, upgrades, refreshes, and other maintenance activities.
• Communicate directly with end-users as necessary, to resolve issues and complete requests.
• Assist with postmortem related activities and support various efforts related to operational improvements.
• Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.
• Evaluate and recommend changes and/or technology upgrades to address performance, standardization, and industry best practices.
• Follow all Customer network security processes and procedures, ensures compliance with all Government policies.
• Represent customer requirements in technical exchanges with other government agencies.
• Perform site surveys to new installations and technology refresh.
• Develop and maintain network architecture diagrams.
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
• Conduct knowledge transfer sessions with operations and engineering teams on new solutions, systems, applications, and tools.
• Perform additional duties as assigned.

Required Qualifications:

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
• B.S. 9 years of applicable experience
• Cisco Certified Network Professional (CCNP) certification
• Expert experience (including troubleshooting) with Cisco switches, routers, firewalls, VPNS, and wireless access points
• Advanced experience with Network analysis tools
• Advanced experience with supporting IP services (IPv4, VPN, IPv6, Multicast, QOS, SDN, SNMP, VOIP, VTC, etc.)
• Strong experience with OSPF, BGP, MPLS, RSVP/LDP L2/3VPNs, VRFs, IKE/IPSec, GRE tunnels, MTU, Import/Export policies
• ITIL Foundation certification (not required to start but expected to attain in first six months)
• Experience using Service Now service management software (or similar tool) to document incidents and service requests