Receptionist and Intake Associate– Washington, DC

The Latino Economic Development Center (LEDC) is a private, non-profit 501(c)(3) community development corporation founded in 1991. LEDC’s mission is to drive the economic and social advancement of low- to moderate-income Latinos and other D.C. area residents by equipping them with the skills and tools to achieve financial independence and become leaders in their communities.

Position Summary: Reporting to the Operations Director, the Receptionist and Intake Associate is responsible for providing administrative support to our staff. This will include assisting with multiple reception-related tasks combined with operational and administrative matters.

Location & Schedule: This is an on-site position that reports to our DC office, located at: 1401 Columbia Rd NW, Unit C-1, Washington, DC 20009.This is a full-time, exempt role which typically requires 40 hours per week (e.g., 9a-5p, M-F). Some travel within the DMV area may be required.

Essential Job Duties/Responsibilities

• Oversee multiple receptionist tasks, ensuring that all inbound phone calls are answered promptly and professionally.

• Provide exceptional customer service, streamlining the calls intake process, and ensuring that leads are properly managed and follow established protocols.

• Communicate information obtained from the potential lead with the respective Department.

• Greet visitors in a warm, professional manner, answer phone calls, take messages, and route calls to the appropriate staff.

• Maintain the organization and accuracy of the information from leads.

• Be the first point of contact for our clients and visitors, while providing excellent customer service when assisting with front desk coverage.

• Provide assistance and general information about the programs and services offered by LEDC and refer all inquiries appropriately.

• Maintain the professional appearance of the lobby, conference, and training rooms.

• Assist in booking spaces on Skedda (Meeting Rooms, Conference Room) as needed.

• Print and add flyers of programs at the front desk as needed.

• Make clients and guests feel welcome and assist them with their needs.

• Receive all mail and package delivery orders from Amazon, USPS, FEDEX, UPS, among others.

• Work on special initiatives as necessary instructed by our Leadership.

• Contribute to Organizational Events by participating in the planning and implementation of organizational events and activities and collaborating with management to ensure their success.

• Assist in data entry.

• Replenish kitchen supplies like coffee, tea, sugar, cups, etc.

• Refill paper in printer as needed.

• Shred and recycle confidential documents.

• Communicate any office cleaning/general supplies needs like paper, ink, paper towels, among other materials to the Operations Director.

Required Education and Experience Qualifications

• An associate degree, 2 years of experience as a receptionist, or equivalent experience and education.

• Bilingual in both English and Spanish.

• Professional writing skills with working knowledge of Microsoft Office Suite products like Word, PowerPoint, and Excel.

• Ability to communicate well with a wide range of personalities both in person, electronically and over the phone.

• Ability to handle many tasks and prioritize in a fast-paced office environment.

• Commitment to confidentiality due to sensitive information you may be privy to.

• Self-starter and able to take on self-realized initiatives to further the effectiveness of the administrative team.

• Proactive work style and able to identify problem areas early on.

Preferred Qualifications

• Previous experience as a Receptionist and Intake Associate preferred, with excellent phone management experience, and organizational skills.

Compensation and Benefits

The salary range for this position is $50,000 - $52,500 annually, dependent on experience and team budget. LEDC is proud to offer a generous benefit package including healthcare, vision, dental, disability and life insurance plans available to employees at no cost, sick, vacation, personal days and more!

How to apply

Send your cover letter and resume to hsantiago@ledcmetro.org, with a subject line of: Receptionist and Intake Associate- DC. No phone calls please!

Notices

Equal Opportunity

Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact HR@LEDCMetro.org. LEDC is proud to be an equal opportunity employer, with a drug-free workplace, and complies with ADA regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, age, personal appearance, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.

E-Verify

LEDC participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, visit e-verify.gov.

Job Type: Full-time

Pay: $50,000.00 - $52,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Washington, DC 20009: Relocate before starting work (Required)

Work Location: In person