We are searching for a polite, outgoing, professional Concierge to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems. The Concierge may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each guest.

A successful Concierge must have an excellent attitude towards their work and empathy for their customers' needs. You should also have excellent listening and problem-solving skills to provide the information or solutions their customers need. You should be customer-focused, detail oriented, and efficient.

Responsibilities:

• Act as the first point of contact between guests and an organization.
• Greet guests and visitors warmly and make them feel welcome and attended.
• Responsible for providing support from start to finish to resolve customer inquiries or concerns.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Collaborate with other call center professionals to improve customer service.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Ability to ask prying questions.
• Strong time management and decision making skills.
• Answer phone an email inquiries from potential guests in a timely and respectful manner.
• Receive and redirect mail, phone calls, packages, etc.
• Ensure that guest spaces and lobby are clean and tidy at all times.
• Act as a liaison between guests and any department necessary.
• Anticipate guests needs in order to accommodate them and provide an exceptional guest experience.
• Utilizing software, databases, scripts, and tools appropriately.
• Help to train new employees and inform them about the company’s customer management policies.
• Adhering to all company policies and procedures.

Qualifications:

• 1 years of previous customer service experience
• Positive phone demeanor and superior written and verbal communication skills are essential
• Must have a service oriented mindset and be capable of making every guest feel valued
• Knowledge of basic office equipment, including printers, scanners, copiers, etc
• Exemplify strong organizational skills and attention to detail
• Competent working with Microsoft Office suite, including Word, Outlook and Excel
• Possess a positive attitude and be willing to work as part of a team
• Willing to work irregular shifts and weekends

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Las Vegas, NV 89124: Relocate before starting work (Required)

Work Location: In person