Job Type

Full-time

Description

JOB TITLE

Baleen Restaurant Supervisor Full Time - $26.00 / hour

Department : Food & Beverage - Baleen Restaurant @ LaPlaya Beach & Golf Resort

Reports to : Director of Restaurant Outlets & Director of Food and Beverage

Key Relationships : JOB OVERVIEW

JOB OVERVIEW

Responsible for the management of all aspects and functions of the outdoor bar outlets, in accordance with hotel standards.

Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

Requirements

ESSENTIAL JOB FUNCTIONS

1. Anticipate guest's / member's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

2. Maintain positive guest relations at all times.

3. Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.

4. Resolve guest complaints, ensuring guest satisfaction.

6. Maintain complete knowledge of :

a) All liquor brands, beers and non-alcoholic selections available in outlets.

b) All menu items.

c) The particular characteristics and description of every wine / champagne by the glass and major wines on the wine list.

d) Designated glassware and garnishes for drinks. All bar menu items, preparation method / time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

e) Daily specials, 86'd items.

f) Bar outlet layouts, table / seat / station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code and manual system procedures.

g) Daily house count, arrivals / departures, VIPs.

h) Scheduled in-house group activities, locations and times.

i) Correct maintenance and use of equipment.

j) All department policies / service procedures.

k) Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

Salary Description

$26.00 / hr

Last updated : 2024-03-09