Job Summary .

• Assists in Managing Day-to-Day Operations of the hotel dining outlets.
• Assists in the ordering of F&B supplies and other necessities for operations.
• Supervises daily F&B shift operation and ensures compliance with all F&B policies, brand standards and standard operating procedures.
• Operates all department equipment as necessary and reports any malfunctions.
• Assist in inventory management, including monitoring stock levels of supplies, beverages, and equipment, and initiating orders as necessary.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Contribute to the achievement of financial targets by effectively controlling costs and optimizing revenue opportunities.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Uphold high cleanliness and hygiene standards within the outlets, adhering to all health and safety regulations.
• Stays readily available / approachable for all team members and guests.
• Demonstrates knowledge of the brand specific service culture.
• Provides services that are above and beyond for customer satisfaction and retention.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Reviews online surveys and guest satisfaction results with employees on a regular basis.
• Responds in a timely manner to customer service department request.SALARY RANGE : $23.00 - $26.00 PER HOUR Requirement .
• Physical activities include walking, talking, seeing, hearing, standing, bending, stooping, squatting, reaching, stretching, fingering, feeling, grasping, holding, touching, lifting, crouching.

Ability to stand and walk for long periods of time in fast paced environment. Considerable noise and interruptions throughout work day.

• Ability to lift and carry objects weighing up to 25 pounds.
• Strong knowledge of Food & Beverage operations and preparation techniques.
• Knowledge of Beverage operations and wines.
• Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.
• Ability to work entire shift standing and moving about in restaurants and kitchen area.
• Ability to read, write, and communicate effectively in English language, to understand internal documents, reports, and to interact effectively with guests and employees.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Terms of employment . Full time

Last updated : 2024-03-05