Customer Specialist

Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products and services to maximize sales opportunities
- Analyze customer needs and recommend appropriate solutions
- Perform data entry tasks accurately and efficiently
- Maintain detailed records of customer

The Lane Bryant Customer Specialist is responsible for creating and fostering a sense of hospitality through exceptional customer experiences that exemplify our diverse, inclusive culture. Customer Specialists build enduring relationships with new and existing customers that contribute to achievement of Company goals.

Success Characteristics:

• Possesses a customer-centric mentality and understands the importance and contribution exceptional service plays in growing store sales.
• Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
• Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
• Passionate about selling and seeks organized and thoughtful ways to attract new customers to the brand.
• Demonstrates excellent written and verbal communication skills and a high level of integrity.
• Has strong organizational skills and the ability to multi-task in a fast paced, ever-changing environment.
• Professional, assertive, and friendly with the ability to make sound decisions independently.

Responsibilities: Sales and Service:

• Identifies customer needs & wants with curiosity and confidence through intentional conversation.
• Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships to achieve productivity and sales goals.
• Shares current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
• Introduces the Brand’s broad range of products and services to the customer in a relevant and timely manner to achieve key sales and service metrics.
• Demonstrates strong planning and organizational skills proactively contacting clientele to build and deepen relationships in ways that are relevant, timely and meaningful to the client.
• Professionally represents the brand image fashionably.
• Active participant in community/store activities and events that promote the Brand when appropriate or available.

Business Acumen:

• Stays abreast of the business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.

Operations:

• Support areas of operational excellence as needed.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Protect company assets and maintain a safe work environment.
• Follow all company policies and procedures as well as local, state, and federal employment laws.

Requirements:

• Strong sales experience preferred with demonstrated ability to meet or exceed performance standards.
• Ability to work at least (20) hours per week. With a flexible schedule including nights, weekends, and holidays.
• Ability to navigate register and computer/handheld systems with intermediate computer and keyboarding skills.
• Proficient and confident utilizing mobile technology to engage with customers.
• Adjust or move store fixtures including but not limited to garment racks, mannequins, shipment boxes or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available.
• Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing up to a 12-foot ladder; may need to replace overhead lightbulbs, signs, etc. on an occasional basis using up to a 12-foot ladder.

Skills:
- Excellent communication skills, both written and verbal
- Ability to effectively communicate with customers from diverse backgrounds
- Proficient in analyzing customer needs and providing appropriate solutions
- Strong data entry skills with attention to detail
- Exceptional customer service skills with a focus on building positive relationships
- Bilingual in English and Spanish is a plus
- Knowledge of phone etiquette and professional communication standards
- Sales experience is preferred but ted to providing outstanding customer

Job Type: Part-time

Pay: From $11.00 per hour

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year

Shift:

• 4 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Work Location: In person