Summary:

The Program Manager role is responsible for managing day to day execution of strategic Aerospace accounts by supporting new part introduction, on-time execution, delivery, and overall performance of new and existing awards. This role works closely with Operations to develop and sustain a Program Management Process. The PM is the main point of contact for the designated customers and is responsible to ensure progress and provide daily updates on new and existing awards. The PM works closely with Customer Service, Business Development, Engineering, Estimators and Operations to present new proposals, recommend pricing, prepare industrialization plans and execute contracts. Contributes to building strategy to offer a customized customer experience for the designated accounts.

Main Duties and Responsibilities:

• Ensures premier service and full customer satisfaction.
• Main point of contact for designated customers.
• Leads work transfers and development of industrialization plans.
• Develops and maintains project charts/critical path, line of balance, recovery plans, customer updates, progress, and tasks reports.
• Organizes and leads multidepartment sessions to ensure quality and on-time delivery of parts and documentation.
• Participates in contract review process and risk assessment mitigation for existing and new awards.
• Resolves conflicts and provides satisfactory solutions to customers in a timely manner.

• Maintains Customer Portals and utilizes EDI Systems to retrieve information, process orders, submit account information, and satisfy customer account requirements.

• Interface between the customer and estimating department to provide necessary RFQ information.
• Leads and finalizes customers’ questionnaires and surveys on-time for designated accounts.
• Coordinates with Business Development and Customer Service on proposal efforts, including program, pricing, and customer strategies.
• Oversees compliance to regulatory or customer specific requirements if applicable. (i.e., import/export, licenses, proprietary information, FAA, IC, etc.).
• Travels to customer sites/meetings as needed.
• Identifies opportunities and/or participates in continuous improvement activities.
• Additional Duties, as assigned.

Requirements: Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered. Typical qualifications would be:

• Must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3) the International Traffic in Arms Regulations (ITAR)
• High energy, self-motivated, self-started, team player and willingness to learn.

• Assertive, clear, and precise communication with customers and coworkers is a must.
• Hands-on approach. Willing to “touch” parts to ensure execution. Leading by example.
• Must have time management skills and the ability to organize and optimize work.
• Experienced in organizing and leading productive and effective meetings.
• Experienced in utilizing structured Project Management and Problem Tools and Methodologies
• 3 years of experience in project or program management, customer service, production control or account management.
• 1 year of experience preparing status updates, line of balance reports, progress updates and basic industrialization plans.
• BS/BA from an accredited institution or 10 years of progressive experience and proved accomplishments in the aerospace industry servicing major OEM customers.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to perform price comparisons that include percentage differences.
• Must have excellent listening skills and the ability to be mindful and attentive to the feedback from customers.
• Must be capable and willing to troubleshoot and problem solve to improve customer experience.
• Experience with ERP software systems; SAP a plus.
• Proficiency with MS Outlook, Excel, Word, and PowerPoint. Experience utilizing dynamic tables, advanced search formulas, etc. MS Project or other project management software a plus.
• Experience using communication software such as MS Teams or Web Ex.

PMP® certification a plus