Title: Customer Centric Operations Specialist
Location: Kennewick, WA At Lamb Weston our purpose is to bring the world together with our fries and the focus on customer centricity is a key component to our success. Customer Centric Operations provides a differentiated level of service to North American customers and resources dedicated to our top Multinational Chain, Foodservice and Retail accounts.

The Customer Centric Operations Specialist is responsible for providing order management support to Lamb Weston’s customers. Daily responsibilities include processing incoming orders received through multiple channels (EDI & Email), providing support to customer order inquiries, processing change order requests, and working collaboratively within the Supply Chain to meet and exceed Lamb Weston’s high service metrics and quality standards. A person in this role will interact with a wide variety of internal departments including Sales, Planning, Logistics and Global Business Services.

This team partners with the Supply Chain Customer Facing Directors (CFD) on continuous improvement opportunities, and supports Service as Measured by the Customer (SAMBC) initiatives.

• Essential Duties and Responsibilities
  Individuals in this position must:
• Provide an exceptional customer experience through positive, friendly, and professional order processing and communication.
• Review, audit, and enforce purchase order requirements as outlined in the Lamb Weston North American Logistics Policy.
• Process customer change orders that are aligned with production and logistical priorities.
• Process customer purchase orders in an accurate and timely manner, ensuring key performance indicators are met.
• Provide clear and timely communication of order status to Sr. Specialists, customers, sales, and Customer Facing Director (CFD).
• Work collaboratively with other Lamb Weston Supply Chain departments in support of company strategies.
• Manage specific customer accounts from order submission through shipment as directed by the Manager.
• Willingness to participate in special project assignments assigned by the Manager

• Skills Required
• Experience with Microsoft Office preferred including Outlook, Excel, Word, and PowerPoint.
• Ability to learn new systems quickly; experience in SAP, Salesforce & DOMO are preferred.
• Excellent verbal and written communication required.
• Excellent collaboration and teamwork skills.
• Excellent prioritization skills and attention to detail

• Job Qualifications
• Bachelor’s degree in Business Administration or Supply Chain preferred, or equivalent related experience.
• Experience in Supply Chain, Order Management or Customer Service-related roles
  Language Skills
  Ability to read, write and speak in English required. Bilingual skills desirable
  Work Environment
  This role will be performed in an office / administrative environment.
  Travel
  Travel for this role is typically <5%

• Health Insurance Benefits - Medical, Dental, Vision
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
• Well-being programs including companywide events and a wellness incentive program
• Paid Time Off
• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
• Family-Friendly Employee events
• Employee Assistance Program services – mental health and other concierge type services

Job Requisition ID: Req-234477
Time Type: Full time
Anticipated Close Date: 05/20/2024
In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate’s work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role based on the variables previously mentioned is: $45,560.00 - $68,340.00