Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: Yes

Work Schedule: Monday - Friday Hybrid/onsite
Work Hours per Biweekly Pay Period:

Shift Time:
Location: 210 Office Building, US:FL:Lakeland

Summary:
Systems Analyst II will support information systems that are appropriate for users’ needs and consistent with the overall design of the organization's information systems architecture. This role also engages with end users to resolve incidents timely while providing quality customer service and outstanding communication. Systems Analyst II will assist in obtaining business requirements and making recommendations based on solution knowledge and design. Using the business requirements will implement new solutions following department standard work procedures. Systems Analyst II will be a primary resource for testing and solution improvement implementations and/or serve as a primary resource for resolving complex incident / request / change tickets.

Detailed responsibilities:

• People At The Heart Of All We Do
• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Safety And Performance Improvement
• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.
• Stewardship
• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.
• Standard Work: Systems Analyst II
• Identifies opportunities for activities related to team development, employee engagement activities, and achievement of department goals and objectives.
• Demonstrates knowledge of all equipment and systems/technology necessary to complete duties, which includes providing end user support.
• Serves as a resource for areas of responsibility within the IS department and for direct customers. Gathers business requirements for assigned work as needed. With input from department experts is able to formulate solutions based on the requirements.
• Participates in the ongoing maintenance of system applications. Serves as a resource assisting in project work and/or change/incident/request ticket work for their assigned areas of responsibility.
• Proactively facilitates communication with areas of responsibility and within the department. Creates relationships built on trust and results with customers.
• Follows Information Services methodologies, processes, policies, and procedures. Including but not limited to change management, documentation, and issue resolution. Participates in training and mentoring others.
• Serves as a project lead analyst, coordinating and implementing small IT solutions within the department and/or as a primary ticket analyst. A project lead analyst includes developing the project plan, tracking project status, communication planning and implementation of deliverables. A primary ticket analyst includes completing complex incident, problem, request and change tickets. It includes communicating with all necessary parties to complete tickets and meeting SLA standards. It is important to note that an analyst will have duties in both projects and ticket implementations, but one may be more emphasized over the other.
• Participates in creating and utilizing unit based and integrated test scripts and testing plans. Creates build documentation for change tickets and/or projects.
• Demonstrates an understanding of their assigned areas of the solution(s) they support through application build, testing, and configuration.
• Demonstrates the ability to make both business process and system recommendations based on business problems and organizational requirements.

Education:
Essential:

• Bachelor Degree

Education equivalent experience:
Essential:

• Business Administration, Health Administration, Information Systems, Information Technology or related field

Other information:
Experience Essential: None
Experience Preferred: Healthcare
Certifications Preferred: ITIL Foundations