Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: Yes

Work Schedule: Monday - Friday
Work Hours per Biweekly Pay Period: 80 hours

Shift Time: Varies occasional weekends and holidays
Location: Medical Center, US:FL:Lakeland

Summary:
This position is responsible for providing leadership to the retail food service operation within the Food and Nutritional Service Department and for management of its human, material and financial resources. This leader is expected to role model the organization values of care, quality, stewardship, accountability, integrity and courtesy. S/he is also expected to formulate a plan for the operation of his/her department that is in alignment with Lakeland Regional Health's vision (Creating the Best Health Care Experience), core purpose/mission (Improving Lives by Delivering Exceptional Health Care), and which supports and is fully integrated with organizational strategic plan and operational goals and objectives. S/he will work collaboratively with other leaders within the center and throughout the hospital to achieve department, center and hospital-wide quality, satisfaction, and financial goals.

Detailed responsibilities:

• Manager Capabilities
• Demonstrates accountability for overall departmental operations and/or organization-wide functional responsibilities within the system to support achievement of organizational priorities.
• Coaches team leaders, direct reports and team members to create a productive work environment.
• Creates a high performing team by building strong relationships, mobilizing others to action and effectively leveraging the talent of their team.
• Manages and supports conflict/issues resolution implementing appropriate corrective actions, improvement plans and regular performance evaluations.
• Demonstrates capacity to manage change resistance and break down barriers to effective improvement and transformation.
• Serves as a mentor for a healthy and safe culture to advance system, department and service experience.
• Standard Work Duties: Manager - Retail Services
• Creates a shared vision and integrates LRH’s core purpose/mission and values into daily activities. Coaches, mentors, develops staff to ensure staff competence; alignment with organizational vision, values and behaviors; and ongoing professional development.
• Personal/Professional Accountability/Integrity: Is accountable for demonstrating unwavering commitment to LRH’s Vision, Core Purpose/Mission, Values and Behaviors. Demonstrates high ethical standards and acts in a manner which is consistent with his/her stated beliefs. Takes responsibility for his/her performance and actions.
• Continuously enhances and develops personal skills to meet the ever-changing needs of the health care environment. Takes action to set and achieve goals beyond what is required. Demonstrates enthusiasm about goals and gets satisfaction from surpassing previous goals. Works hard to achieve objectives and sees tasks through to completion despite boredom, distractions, and external challenges. Is purposeful, diligent, and has a very clear direction in life.
• Gains support for new ideas, suggestions, methods, and approaches to accomplishing work. Inspires, motivates, and mobilizes others to take actions to complete tasks and assignments. Facilitates involvement of key stakeholders to achieve organizational goals.
• Exhibits care by thoughtfully serving the needs of others. Maintains a high level of performance and well-being despite work pressures, interpersonal challenges, ambiguity, or adversity. Role models a collaborative and consultative work style and demonstrate a willingness to seek, value, and affirm the opinions and views/values of others. Applies policies of the Department to retail operations. Makes recommendations for change to enhance Department’s performance.
• Serves as an agent for change by challenging traditional practices and actively pursuing positive change. Identifies new opportunities and champions new initiatives. Takes unpopular stands when necessary to pursue progressive changes. Adapts personal strategies/methods to achieve desired results. Demonstrates flexibility, versatility, and balance.
• Budget Standards Achievement: Focuses on cost control, utilization management, and cost reduction. Engages employees and physicians in cost containment initiatives. Meets budgeted standards for average cost per adjusted discharge, target census, target ratios, and target flexible budgeted expense. Shares accountability for achieving or exceeding LRH’s budgeted Net Operating Income.
• Consistently demonstrates courtesy and consideration for the opinions, feelings and values of others. Modifies behavior as appropriate to facilitate effective relationships with individuals of diverse backgrounds and work styles. Manages emotional responses even in the face of conflicts. Responds appropriately when faced with interpersonal challenges/threats. Demonstrates the ability to manage strong emotions such as frustration, impatience, and anger in difficult interpersonal situations.

Education:
Essential:

• High School or Equivalent

Nonessential:

• Bachelor Degree

Education equivalent experience:
Essential:

• Education will be considered in lieu of experience.

Nonessential:

• Bachelor’s degree in hotel, restaurant and institutional management or related field preferred. Similar knowledge/skills gained through equivalent years of experience considered.

Other information:
Experience Essential:
Education will be considered in lieu of experience. 10 plus years progressive retail service management experience (preferably in a healthcare facility). 10 plus years progressive food service management experience (preferably in a healthcare facility) managing over 20 subordinates.
Certification Essential:
Sanitation certificate from approved agency, i.e., Serv-Safe (obtain within 6 months of employment)